Summary
Overview
Work History
Education
Skills
Timeline
Generic

VERONICA WREN

Little Rock,Arkansas

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

24
24
years of professional experience

Work History

Machine Operator

Kimberly Clark
07.2015 - Current
  • Manufacture baby and adult care products
  • Maintain production equipment for efficient and safe operation
  • Perform quality checks to make sure the product meets FDA standards
  • Accurately record data into (PASS) software
  • Perform grade changes when orders are completed.

Quality Control Clerk

DeWafelbakkers
08.2012 - 07.2015
  • Weight the finished frozen pancakes or waffles
  • Verify the packaging for the waffles and pancakes are correct, check code date for the expiration date on the package
  • Make sure the dough is at the right temperature before and after entering the oven.

Wrapper Operator

DeWafelbakkers
08.2012 - 07.2015
  • Manufacture quality packaging pancakes and waffles
  • Maintain production equipment daily for efficient and safe operations
  • Assist with Grade Changes when order is completed.

Express Loader

Pepsi Beverages
05.2009 - 08.2011
  • Responsible for housekeeping
  • Operate manufacturing equipment safely and properly
  • Loading and unloading of products
  • Build orders for delivery
  • Pick order from VO collect
  • Customer Service

Account Technician I

Department of Finance and Administration
05.2006 - 06.2008
  • Posted transactions to journals and ledgers
  • Balanced entries, reconciled errors manually and computer system
  • Assisted in compiling reports from accounting records
  • Set up and maintained filing systems for posted data
  • Customer Service Process Payments Greet Taxpayers
  • Switchboard for 7 lines.
  • Collaborated closely with other departments to resolve billing issues, resulting in fewer customer disputes.

Document Examiner I

Department of Finance and Administration
01.2006 - 05.2006
  • Answered multi-phone line system
  • Transferred calls to the correct department
  • Cleared accounts
  • Data entry
  • Fax/copy letters to taxpayers
  • Filed documents and maintained updated filing system
  • Processed checks completed payment slips, process payments
  • Managed caseload efficiently by prioritizing tasks based on complexity, deadline requirements, and available resources.

Credit Counselor/ Telephone Collection

America's Car Mart
01.2006 - 04.2006
  • Handled cash transactions
  • Counseled customers
  • Performed light typing and filing
  • Answered multi-phone line system
  • Transferred customer calls to the correct department
  • Verified loan applications
  • Arranged car payments and repossessed cars
  • Outbound/inbound collection
  • Process payments
  • Greet Customers
  • Enhanced client retention rates through consistent follow-ups and progress checkins.
  • Answered over 50 customer communications per day via telephone, email and web chat.

Collector

Hosto & Buchan PLLC
02.2005 - 12.2005
  • Set up payment plans according to the arrangement with the creditors, filed suit against consumers that default on payment plans, provided settlements for the consumers according to the creditors guidelines and regulations
  • Maintained a queue for the accounts that client have on a payment plan.

Group Leader

Staff Management Deluxe Media Service
01.2000 - 01.2005
  • Supervised a 20-member team for the warehouse from the production line to duplications
  • Worked on the production line, shipping and receiving department
  • DVD Quality Control Clerk

Education

Pulaski Technical College
North Little Rock, Arkansas

Skills

  • Accounting Skills
  • Equipment Experience
  • Equipment Maintenance
  • Data Entry
  • Dependable & Responsible
  • Time Management
  • Computer Skills
  • Complex Problem-Solving
  • Good Communication
  • Teamwork and Collaboration
  • Attention to Detail
  • Document processing
  • Customer Service-Oriented

Timeline

Machine Operator

Kimberly Clark
07.2015 - Current

Quality Control Clerk

DeWafelbakkers
08.2012 - 07.2015

Wrapper Operator

DeWafelbakkers
08.2012 - 07.2015

Express Loader

Pepsi Beverages
05.2009 - 08.2011

Account Technician I

Department of Finance and Administration
05.2006 - 06.2008

Document Examiner I

Department of Finance and Administration
01.2006 - 05.2006

Credit Counselor/ Telephone Collection

America's Car Mart
01.2006 - 04.2006

Collector

Hosto & Buchan PLLC
02.2005 - 12.2005

Group Leader

Staff Management Deluxe Media Service
01.2000 - 01.2005

Pulaski Technical College
VERONICA WREN