Job Search Status
Open to workDesired start date: Immediately
Open To Work
Veronica Zarate
McAllen,TX
Work Preference
Summary
Operations and project coordination professional with a background in research, knowledge management, and cross-functional support. Known for strong attention to detail, process improvement, and the ability to support mission-driven teams through efficient operations and clear communication.
Overview
12
12
years of professional experience
Work History
Job Associate
FlexJobs / Bold Holdings
12.2019 - 03.2026
- Conducted high-volume research (100+ companies weekly) to support operational integrity, ensuring accuracy, compliance, and platform trust.
- Reviewed and validated job postings to ensure alignment with organizational standards and user needs, improving overall content quality.
- Maintained accurate data entry and records management to support reporting, tracking, and operational benchmarks.
- Identified and escalated workflow inefficiencies and data discrepancies, contributing to continuous process improvement.
- Supported cross-functional projects by coordinating tasks, managing priorities, and assisting team initiatives across departments.
- Documented, organized, and maintained meeting notes and internal resources to improve team communication and knowledge accessibility.
Reference Supervisor
McAllen Public Library | Main Branch
McAllen, TX
06.2019 - 11.2019
- Supervised daily operations and workflow of a 12-person team, ensuring efficient service delivery and staff coordination.
- Managed program planning and execution for adult services, aligning initiatives with community needs and organizational goals.
- Conducted research and fulfilled information requests for city departments and leadership.
- Coordinated with cross-departmental teams on large-scale projects and initiatives.
- Oversaw budgeting and resource allocation for collection development and programming.
- Resolved complex customer service issues and supported a safe, organized work environment.
- Contributed to strategic initiatives through participation in committees, including large-scale event planning and community programs.
Reference Librarian
McAllen Public Library | Palm View Branch
McAllen, TX
01.2017 - 06.2019
- Supported daily branch operations, including staff coordination, facility oversight, and service delivery.
- Collaborated with leadership to improve workflows, staff performance, and operational processes.
- Coordinated and executed programs and events, managing logistics, timelines, and stakeholder communication.
- Led outreach initiatives and partnerships with community organizations, increasing engagement and program visibility.
- Managed branch social media and communications to support outreach and programming goals.
- Assisted with hiring processes, onboarding, and staff training.
- Monitored budgets for programming and coordinated resource allocation.
Accelerated Reader Clerk
Edinburg High School
Edinburg, TX
08.2014 - 01.2017
- Supported library and academic operations, including program coordination and student engagement initiatives.
- Managed computer lab operations and provided technical support to staff and students.
- Coordinated reading programs, tracking progress and supporting implementation across departments.
- Delivered presentations and training to staff on systems and tools.
- Assisted with supervision of staff and students, ensuring smooth daily operations.
Education
Master of Science - Library And Information Science
Drexel University
Philadelphia, PA09-2015
Bachelor of Arts - English Literature
University of Texas - Pan American
Edinburg, TX05-2012
Skills
- Operations Coordination & Workflow Support
- Project & Program Coordination
- Research & Data Validation
- Knowledge Management & Documentation
- Cross-Functional Collaboration
- Event Planning & Execution
- Process Improvement
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Job Associate
FlexJobs / Bold Holdings
12.2019 - 03.2026
Reference Supervisor
McAllen Public Library | Main Branch
06.2019 - 11.2019
Reference Librarian
McAllen Public Library | Palm View Branch
01.2017 - 06.2019
Accelerated Reader Clerk
Edinburg High School
08.2014 - 01.2017
Master of Science - Library And Information Science
Drexel University
Bachelor of Arts - English Literature
University of Texas - Pan American