Veronica A Contreras
San Bernardino,California
Summary
Dynamic IT specialist with a proven track record at Kuehne + Nagel Inc, where I spearheaded IT infrastructure enhancements that significantly reduced downtime. Expert in IT asset management and renowned for exceptional help desk support, I excel in fostering productivity through effective cross-functional collaboration and robust cybersecurity measures.
Seasoned System Administrator with 7-8-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
7
7
years of professional experience
Work History
Contract Logistics Information Systems Specialist
Kuehne + Nagel Inc
10.2017 - 12.2024
- Implemented IT infrastructure improvements that reduced downtime, enhancing business continuity efforts by creating SOS WI's for processes.
- Provided timely technical support to employees, resolving issues promptly and minimizing disruptions to daily operations.
- Improved network efficiency by optimizing system configurations and implementing necessary updates.
- Installed and configured network printers and other peripheral devices.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Collaborated with cross-functional teams to ensure seamless integration of information systems across departments, improving overall productivity levels.
Education
GED -
05-2016
Skills
- IT asset management
- Help desk support
- Application support
- User training
- Data warehousing
- SOP (standard operating procedure) design
- Cybersecurity administration
- Software installation
- IP addressing and subnetting
- Workstation maintenance
- User support
- VMware and Oracle VM
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Contract Logistics Information Systems Specialist - Kuehne + Nagel Inc
10.2017 - 12.2024
Fontana Adult School - GED,
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