VERONICA CONCEPCION PAZ
Orlando,US
Summary
Customer service representative, people-oriented and self-motivated with a desire to expand horizons. Experience in Sales Reports, Monetary Management, Schedule Management, Budget Management, Project Management, Closing Supervision. Five years of servant leadership and team building. Working to mentor the new team. Problem solver, decisive, brings superior conflict resolution skills to sales.
Overview
6
6
years of professional experience
Work History
Real Estate Agent
Liv Realty At Nona Inc
Orlando, FL
06.2022 - Current
- Knowledge of local real estate markets to help people buy, sell or rent residential or commercial properties.
- Meet with clients to discuss their ideal property requirements and prices, overseeing open houses for sellers, and showing clients properties that meet their expectations.
- Cold calls (Managed over 50 customer calls per day) and referrals were used to generate leads for sales and rental properties.
- Work closely with clients to help them get loans, inspections, and credit reports they needed.
- CRM for lead management.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration
- Developed and maintained relationships with clients through networking, postcards, and cold calling
- Advertised client properties through websites, social media, and real estate guides
- Reviewed market research data and changed sales plans accordingly
- Conducted comprehensive market analysis to identify opportunities for investors
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Liaised between buyers and sellers to provide positive experiences for both parties
- Developed and presented proposals to clients to raise awareness of potential real estate investments
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages
- Reviewed and executed confidential documents, contracts and disclosures
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow
- Generated leads for sales and rental properties through cold calls and referrals
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports
- Developed and implemented marketing strategies to maximize sales and attract new clients.
Customer Service Representative
ILLUMUS
09.2021 - 06.2022
- Filling documents, answering emails, processing orders in system and verifying material in different warehouses.
Assistant Manager
Office Depot
05.2018 - 06.2021
- Maintained operational performance by skillfully handling opening and closing tasks
- Increased revenue by collaborating with upper management to develop, implement, and monitor business improvements
- Controlled labor costs by streamlining workflows based on expected demands.
Route Driver
SJO Enter Price
03.2017 - 11.2020
- Created strong relationships at each route stop, resolving service and merchandise problems to build trust
- Kept supervisors informed with frequent communication about route progress and delays
- Handled payments, non-delivery items, and returns with minimal oversight
- Maintained organized paperwork and finances, collecting payments and processing contracts accurately.
Education
High School Diploma -
Fajardo Community Ptivate School
Puerto Rico06.2010
GED -
InterAmericana
Puerto Rico08.2013
Skills
- Partnership development
- Client needs assessment
- Contract negotiation
- Social media marketing
- Interior staging
- Federal and local real estate laws
- Local property market expertise
- Proficient in Microsoft Office Suite, MLS database
- Interpersonal and negotiation skills
- CRM for lead management
Affiliations
Real Estate License, State of Florida: 2022
Proud Member Of: Orlando Regional Realtor Association (ORRA)
Timeline
Real Estate Agent
Liv Realty At Nona Inc
06.2022 - Current
Customer Service Representative
ILLUMUS
09.2021 - 06.2022
Assistant Manager
Office Depot
05.2018 - 06.2021
Route Driver
SJO Enter Price
03.2017 - 11.2020
High School Diploma -
Fajardo Community Ptivate School
GED -
InterAmericana