Summary
Overview
Work History
Education
Skills
Timeline
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VERONIKA ALMEIDA

Las Vegas,NV

Summary

Highly motivated individual seeking a rewarding career opportunity to contribute as an integral member of a team to advance the success of the organization. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

14
14
years of professional experience

Work History

ADVANCED AESTHETICIAN

SPA MIO - M RESORT
01.2014 - Current
  • Greet clients and conduct skin care consultations. Answer inquiries and recommend treatments for clients seeking range of aesthetic services.
  • Provides the highest standard of esthetics and excellent client care, creating a feeling of relaxation and rest for clients, resulting in high retention and consistent treatments.
  • Consistently suggestive selling additional enhancements in the treatment room to increase the total sale and to introduce customers to options that might better suit their needs.
  • Recommend and inform clients of appropriate products available for home-care regimens to treat the skin and increase retail sales
  • Handles busy and fast paced schedule with ease.
  • Assist management in developing monthly promotional campaigns and specials to attract new clients.
  • Educate guests on current promotions, events and services within retail store or spa.
  • Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
  • Created repeat business by developing long-term relationships and trust with regular customers.
  • Stocks treatment room with necessary supplies and informs supervisor of supply needs to ensure inventory
  • Maintains a clean work environment and consistently sterilizes equipment.
  • Practiced new makeup application techniques and color combinations to promote various makeup brands.
  • Performs a wide variety of treatments including facials, chemical peels, microdermabrasion treatments, makeup application, and body treatments including waxing, body wraps and scrubs

Independent Market Partner

Monat Global
05.2021 - Current
  • Listen and engage to customer needs and desires to identify and recommend optimal products and promote key items.
  • Builds relationships with customers and community to promote long term business growth.
  • Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Manage customer accounts to secure customer satisfaction and repeat business.
  • Train and mentor new independent market partners.
  • Develop strong rapport with customers and create retention and positive impression of business.
  • Use back office system to locate inventory and place special orders for customers.
  • Recommend complementary purchases to customers, increasing revenue.
  • Prospect and generate new leads for new business through attending networking/industry events, cold-messaging, and utilizing social media to increasing sales.
  • Demonstrate products to show potential customers benefits, advantages and encourage purchases.
  • Organize promotional events and interacted with community to increase sales volume.
  • Contributed to team goals and objectives.

MEDICAL ESTHETICIAN

PLASTIC SURGERY VEGAS
12.2020 - 05.2021
  • Welcome patients and conduct skin care consultations while fostering a friendly, warm and exceptional customer experience.
  • Developed customized facial treatment options for individual clients to address specific skin care needs and to increase profits.
  • Informed & educated patients of appropriate products available to increase retail sales.
  • Reinforced customer selections by reviewing use and benefits of chosen products.
  • Provide highest standards of esthetics during facial, laser and modality treatments, including but not limited to Clear & Brilliant, Dermaplaning and Microneedling treatments.
  • Works along side the Dermatologist in the practice providing follow up & maintenance skincare treatments to patients
  • Handles extremely fast paced work environment with care, completing treatments on time and with ease, & stayed on top of key deadlines.
  • Responsible for ordering and maintaining product inventory.

Real Estate Salesperson

Home Smart Encore
05.2016 - 10.2019
  • Managed and worked along side a team to promote incoming internet leads to increase profitability and company sales.
  • Communicated with clients to understand property needs and preferences.
  • Created online video marketing content to promote leads and generate sales.
  • Liaised between buyers and sellers to provide positive experiences for both parties.
  • Coordinated appointments to show marketed properties.
  • Developed and maintained list of available properties suited to different needs and budgets.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Advised clients on market conditions and property value for informed decision-making.

BENEFITS ADMINISTRATOR

BOYD GAMING CORPORATION
01.2010 - 01.2014
  • Manage and establish employee eligibility for company benefits program.
  • Assists benefits department with the annual open enrollment process for team member benefit programs, inform team members of plan options, reviews benefit enrollments for accuracy, and summarizes open enrollment data.
  • Responds to team member questions and complaints and communicates with third party administrators to ensure reasonable response to team member concerns and proper disbursement of benefits.
  • Reconciles and audits data surrounding the benefits programs and benefit administration systems.
  • Compiles company-wide quarterly reports to determine employee eligibility.
  • Prepares and distributes monthly communications informing team members of benefits programs, requirements, enrollment and eligibility.
  • Works closely with various departments such as Payroll to ensure employee refunds and deductions are accurate and up-to-date.

Education

ADVANCED ESTHETICIAN CERTIFICATION -

Advanced Aesthetics
Las Vegas, NV
11.2022

Real Estate Salesperson -

Key Realty
Las Vegas, NV
2015

CERTIFICATE OF ESTHETICS - Aesthetician

Academy of Hair Design
Las Vegas, NV
05.2007

HIGH SCHOOL DIPLOMA -

DURANGO HIGH SCHOOL LAS VEGAS
Las Vegas, NV
2006

Skills

  • Ten years professional Aesthetician experience
  • Recognized for soothing and gentle touch and pleasant attitude Consistently exceeding client expectations by providing highest standard of aesthetics and customer care
  • Spa Treatment Services Expertise
  • Sales Expertise
  • Guest Services Expertise
  • Customer Experience
  • Consultation and Advisement
  • Employee Training
  • Recommend Care Regimens
  • Outstanding Client Care
  • Superior Attention to Detail
  • Marketing and Promotions

Timeline

Independent Market Partner

Monat Global
05.2021 - Current

MEDICAL ESTHETICIAN

PLASTIC SURGERY VEGAS
12.2020 - 05.2021

Real Estate Salesperson

Home Smart Encore
05.2016 - 10.2019

ADVANCED AESTHETICIAN

SPA MIO - M RESORT
01.2014 - Current

BENEFITS ADMINISTRATOR

BOYD GAMING CORPORATION
01.2010 - 01.2014

ADVANCED ESTHETICIAN CERTIFICATION -

Advanced Aesthetics

Real Estate Salesperson -

Key Realty

CERTIFICATE OF ESTHETICS - Aesthetician

Academy of Hair Design

HIGH SCHOOL DIPLOMA -

DURANGO HIGH SCHOOL LAS VEGAS

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VERONIKA ALMEIDA