Veronika Davila
Phenix City,AL
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Office Manager
Sign Essentials, LLC
Opelika, AL
02.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Chiropractic Assistant
Premier Chiropractic
Columbus, GA
01.2022 - 10.2023
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
Patient Care Coordinator
Internal Medicine Associates
Opelika, AL
01.2022 - 02.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Certified Nursing Asst.
Poudre Valley Hospital
Fort Collins, CO
08.2019 - 08.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
High School Diploma -
Eastwood Christian School
Opelika, AL05-2011
Skills
- Excellent telephone communication skills
- Friendly, courteous, and articulate
- Take pride in doing a good job; willing to learn
- Familiar with computer and paper charting
- General working knowledge of business machines
- Customer service
- Office management
- Office administration
- Data entry
- Billing
- Clear oral/written communication
- Scheduling and calendar management
- Payroll and budgeting
- Bookkeeping
- Staff management
- Team supervision
- Administrative oversight
- Supply management
Certification
- Certified Nursing Assistant
- BLS certified
Accomplishments
- Professional Care Taking
- Friendly, professional face of the company.
- Ability to perform and record vitals
- Maintaining client care.
- Positive and encouraging attitude.
- Customer Service Specialist
- Problem-solving issues to ensure the client receives exceptional services and care.
- Provides results to clients promptly.
- Ability to handle difficult scenarios with clients to de-escalate situations.
- Know when to escalate situations to management when necessary.
- Communication Skills
- Thoroughly listen to concerns to ensure clients are given the proper information.
- Willingness to keep myself educated on company information to make sure that I am always giving a clear concise answer.
- When not sure of a certain answer, I will always do my research and never give an answer without 100% knowledge that it is the proper information.
- Ability to communicate effectively resulting in client satisfaction.
- Maintain proper and timely correspondence with associates as well as clients to ensure tasks are completed in a timely manner.
Timeline
Office Manager
Sign Essentials, LLC
02.2024 - Current
Chiropractic Assistant
Premier Chiropractic
01.2022 - 10.2023
Patient Care Coordinator
Internal Medicine Associates
01.2022 - 02.2023
Certified Nursing Asst.
Poudre Valley Hospital
08.2019 - 08.2021
High School Diploma -
Eastwood Christian School