Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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VERONIKA DZIENIS

Tampa,FL

Summary

Bilingual healthcare professional with a track record of consistently delivering exceptional healthcare service to patients. Skilled in integrating care plans across multidisciplinary teams, fostering collaboration for optimal patient outcomes. Proven problem solver and effective communicator with strong organizational skills and a thorough understanding of data collection and performance metrics. Known for adaptability to changing needs and reliability in providing excellent service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Care Coordinator/Patient Navigator

MotionMSK
06.2023 - Current
  • Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
  • Defined and created protocols, quality assurance initiatives and clinic policies and procedures within a start-up company.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
  • Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Advocated for patients during weekly care team discussions, ensuring their preferences and needs were prioritized.


Medical Office Specialist

HCA Healthcare Specialists in Women's Care
04.2022 - 05.2023
  • Operated multiple phone lines and documented and served as a liaison between the patient and their physicians or midwife and respective nurses.
  • Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Retrieved and sent medical records to provider clinics, and patients.
  • Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
  • Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
  • Managed inventory of medical supplies to provide necessary resources for daily clinic operations without interruption.

HIM Associate I

The University of Kansas Health System
03.2021 - 04.2022
  • Retrieved medical data for physicians and patients.
  • Secured confidential patient information from unauthorized access.
  • Evaluated to ensure completeness and accuracy of all patient records and related documentation while following HIPAA Guidelines
  • Increased efficiency in record retrieval by utilizing ICD-10 coding and classification systems effectively.
  • Ensured timely processing of medical records for optimal patient care and facility efficiency.
  • Conducted regular audits to ensure the quality and completeness of medical records, mitigating potential risks associated with inaccurate documentation.
  • Enhanced patient data accuracy by diligently reviewing and validating medical records.

Education

Bachelor of Science - Health Information Management

THE UNIVERSITY OF KANSAS MEDICAL CENTER
Lawrence, KS
05-2023

High School Diploma -

LAKE ZURICH HIGH SCHOOL
Lake Zurich, IL
05-2018

Skills

  • 4 years of on-site experience - both in Orthopedic, and OB/GYN clinical settings
  • 2 years of experience as a HIM Specialist with relevant undergraduate coursework, extensive knowledge of medical terminology, and applicable privacy laws (HIPAA)
  • 2 years of start up experience
  • Competent leader of multiple weekly meetings with providers and clinical staff
  • Proficiency in MySQL, RStudio, and Microsoft Excel databases
  • Excellent understanding of ICD-10-CM Codes and CPT/HCPCS Coding
  • Excellent understanding of electronic & paper records, with extensive knowledge of various EHR systems, such as ECW and EPIC
  • Excellent record keeping skills, with the ability to keep patient records or information confidential and secure
  • Systematic, flexible, communicative, detailed oriented, and eager to learn

Certification

  • LEAN Six Cigna Green Belt, 12/31/21
  • SNOWMED CT Course Certification, 12/31/21
  • RHIA candidate, expected Spring of 2025

Languages

Polish
Native or Bilingual

Timeline

Care Coordinator/Patient Navigator

MotionMSK
06.2023 - Current

Medical Office Specialist

HCA Healthcare Specialists in Women's Care
04.2022 - 05.2023

HIM Associate I

The University of Kansas Health System
03.2021 - 04.2022

Bachelor of Science - Health Information Management

THE UNIVERSITY OF KANSAS MEDICAL CENTER

High School Diploma -

LAKE ZURICH HIGH SCHOOL

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VERONIKA DZIENIS