Veronika Evic
Brea,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Electronics precision Specialties
Brea, CA
04.2023 - 09.2024
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Back up the shipping department for vacations and days off: receiving packages, reviewing POs for accuracy, sending quotes, order entry, verifying counts, packaging, and shipping.
Customer Service Representative
Kimco Staffing
Anaheim, CA
10.2022 - 04.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Run daily reports to confirm on-time delivery.
- Record keeping with daily order status from each department in Excel.
- Researching all returns, rejects, and reworks data to provide updates to customers and management.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Customer Service Sales Representative
Orora Packaging Solutions
Fullerton, CA
09.2011 - 04.2020
- Maintaining customer satisfaction with forward-thinking strategies: Focused on addressing customer requirements.
- In addition, providing them with guidance on any concerns.
- Cultivated customer loyalty, stimulated new and existing customers to improve sales.
- Continuously inform clients of our value-added services available within the corporation.
- High energy, friendly, and professional greeting to the customers, on the phone, in person, and in an email.
- Entering orders, daily quotes, resolving discrepancies, and making appointments.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Negotiated prices and set up contracts to finalize sales agreements.
Education
Some College (No Degree) - Health Claims Medical Billing Coding
American Career College
CA01-2012
GED -
American Career College
CA08-2011
Skills
- Positive and professional
- Customer Service
- Shipping procedures understanding
- Call Management
- Appointment Scheduling
- Information Security
- Paperwork Processing
- Strategic sales knowledge
- Project management abilities
- Problem-solving abilities
Timeline
Customer Service Representative
Electronics precision Specialties
04.2023 - 09.2024
Customer Service Representative
Kimco Staffing
10.2022 - 04.2023
Customer Service Sales Representative
Orora Packaging Solutions
09.2011 - 04.2020
Some College (No Degree) - Health Claims Medical Billing Coding
American Career College
GED -
American Career College
Similar Profiles
Taylor CebolleroTaylor Cebollero
Dental Receptionist/ Consultant at Precision Dental SpecialtiesDental Receptionist/ Consultant at Precision Dental Specialties
David TurnerDavid Turner
Welder at Kvk Precision SpecialtiesWelder at Kvk Precision Specialties
Abel GervasAbel Gervas
Laboratory Supervision Intern at Electronics and Precision Agricultural Laboratory (EPAL)Laboratory Supervision Intern at Electronics and Precision Agricultural Laboratory (EPAL)