Veronika Kocian
Orlando,FL
Summary
Dedicated and mindful Teaching Assistant offers passionate and informed support for students and staff. Experienced interpersonal communicator addresses unique queries within educational settings and accommodates staff curriculum requirements.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
Akira
04.2024 - 05.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Aerie By American Eagle
12.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Teacher's Assistant
School
08.2022 - 05.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Organized and led practice, research and lab assignments
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Pet Sitter
Family Friends And Neighbors
05.2014 - 08.2014
- Prepared food and water following instructions from pet owners
- Gave animals proper attention to promote secure environment in owner's absence
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick
- Implemented positive reinforcement training techniques to help pets learn proper behaviors
- Kept cages, kennels, play yards, and grooming areas neat and clean
- Followed pet care instructions for dietary needs and medication regimens.
Education
High School Diploma, Completed AP course in U.S. History, Completed AP course in Language and Composition -
Miami Beach Senior High School
05.2024
Skills
- Appropriate Age Group Experience
- Classroom Supervision
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Outgoing Personality
- Cash Register Operation
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Czech
Limited Working
English
Native or Bilingual
Timeline
Sales Associate
Akira
04.2024 - 05.2024
Sales Associate
Aerie By American Eagle
12.2023 - 02.2024
Teacher's Assistant
School
08.2022 - 05.2023
Pet Sitter
Family Friends And Neighbors
05.2014 - 08.2014
High School Diploma, Completed AP course in U.S. History, Completed AP course in Language and Composition -
Miami Beach Senior High School
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