Veronika Kontogiannopoulos

Built basic website design and frontend bringing in almost half of the clientele via social media and web presence; website features included templating, Google maps, text fields, and CSS
Scaled the business within 7-8 short months through leveraging existing connections, social media marketing (40-50% conversion rate for clientele), built a client base from 0 to 70 loyal and returning clients
Balanced finances and increased profit month after month resulting in not only maintaining the bottom line, but
collaboration with other small businesses including local salons in the area resulting in an additional 30-40 clients
Maintained a positive attitude with clients and co-workers; Handled pressure and tolerated stressful situations
Organizing the administrative side through booking appointments and scheduling for clients ahead of a few weeks
Provided over 500 clients with successful experiences resulting in returning clients, high tippers, referrals to friends and family, positive reviews, and full schedule months in advance

• Guided patients through process, explaining what to expect and how to follow up to improve results.
• Informed, answered questions, and recommended treatments for clients seeking range of aesthetic services.
• Studied ingredients in products to explain benefits to clients.
• Handled busy schedules and stayed on top of key deadlines.
• Educated guests on current promotions, events, and services within store or salon.
• Contacted patients to prepare for treatment, follow up after services and recommend promotions.
• Created repeat business by developing long-term relationships with regular customers
• Educated guests on current promotions, events and services within store or salon

• Planned and organized conferences for visiting executives
• Planned and coordinated travel arrangements for 10 executives and staff
• Composed correspondence from dictation and handwritten notes
• Created PowerPoint presentations to accompany Business Manager remarks
• Composed, proofread, and edited correspondence.
  Fully committed to maintaining confidentiality on behalf of the Business Manager, members, and organization as a whole.
• Organized and maintained files, faxed reports and bulletins, and scanned documents.
• Managed day-to-day calendar for Business and staff.
• Properly routed correspondence, agreements, contracts, and invoices through the signature approval process.
• Received and distributed faxes and mail promptly.

• Built productive relationships with industry partners and competitors to support strategic business objectives.
• Managed 40,000k + in budget monthly to account for supply and demand of over 20 new products, delivered to 100+ customers. Additionally managed all operations end-to-end including new hires, product development, and system streamlining resulting in a 45% increase in sales due to higher efficiency
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Established foundational processes for business operations.
• Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
• Negotiated terms of business acquisitions to increase business base and solidify market presence.
• Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Oversaw divisional marketing, advertising, and new product development.
• Managed financial, operational and human resources to optimize business performance.
• Directed technological improvements, reducing waste and business bottlenecks.
• Provided professional services and support in a dynamic work environment.
• Developed strong organizational and communication skills through coursework and volunteer activities.

• Provides critical administrative support to my client in a personal and confidential capacity
• Manages administrative duties, and demonstrates a broad general knowledge of the operating programs to initiate, direct, prioritize, expedite, and integrate actions and requirements into effective and efficient activities.
• Serves as liaison with internal and external organizations
• Identifies alternatives to improve productivity or effectiveness and conserve resources
• Recommends appropriate action and designates action office
• Supervises and delegates administrative work on behalf of the CEO
• Assists in the preparation of speeches and design of PowerPoint presentations
• Handles personal, private, delicate, or controversial matters with discretion and tact
• Manages Outlook calendar and establishes priorities at own discretion
• Schedules meetings, contacts participants, assembles correspondence, records, reports, interviews, conferences, speeches, etc.
• Speaks and acts on behalf of my client, answers questions, and makes commitments.
• Manages travel arrangements and processed travel vouchers for reimbursement, and booked restaurants, and vacations for my client and client's family and friends.
• Establishes strong professional relationships with my client to effectively and efficiently achieve results
• Responsible to maintain files on behalf of my client
• Responsible to ensure GPO Intranet updates.
• Organized and coordinated conferences and monthly meetings
• Manages electronic file systems and maintains electronic and paper files
• Plans meetings and prepares conference rooms
• Disperses incoming mail to correct recipients
• Creates PowerPoint presentations for speeches and presentations
• Manages and supervises daily office operations