Olena Holland

• Support operations across 14 stores in collaboration with the District Manager; successfully opened New Store, hired and trained team of 15.

• Perform district-wide cleanliness and Guest-Path audits; monitor and proctor ServSafe certifications.

• Provide mentorship, coaching, and operational guidance to General Managers and their teams.

• Developed and launched onboarding and training programs for new General Managers, enhancing readiness and improving retention rates.

• Increased training module completion rate across a 200-employee district from 67% to 95% within three months by driving engagement and accountability.

• Successfully trained and promoted 2 GMs, mentored 4 SLs through completed IDPs, and promoted 2 DSLs.

• Recognized district-wide for building strong relationships and stepping in with mentorship and operational support when needed.

• Developed comprehensive training programs for new General Managers and their teams.
• Provided one-on-one coaching sessions to help General Managers develop their skills and abilities.
• Facilitated workshops on topics such as conflict resolution, goal setting, problem solving, time management and team building.
• Coordinated recruitment and placement of training program participants.

• Consistently maintained high customer satisfaction ratings, ranking at the top of the company with customer surveys.
• Honored at 2023 Top Quartile Meeting for consistently exceeding goals and remaining as a top quartile Einstein bakery.
• Promoted from Assistant General Manager to General Manager, in less than 6 months.