Erick Ortiz
Jacksonville
Summary
Results-driven Sales and Operations Leader with 10+ years of experience driving revenue growth, leading multi-unit teams, and building high-performance sales cultures in wireless, automotive, and retail industries. Proven ability to increase market share, develop talent, improve operational efficiency, and exceed KPIs. Bilingual (English/Spanish) with strong leadership, recruiting, and customer acquisition expertise.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant District Manager
Total Wireless
Jacksonville
08.2024 - 02.2026
- Oversaw multiple retail locations, ensuring sales performance, compliance, merchandising, and operational excellence.
- Led recruiting, onboarding, and continuous sales training for store teams.
- Increased district revenue through KPI tracking, coaching, and promotional execution.
- Drove accountability through performance reviews, goal setting, and sales contests.
- Ensured teams were fully trained on product launches, promotions, and customer retention strategies.
- Resolved escalated customer and operational issues to protect brand reputation and revenue.
Area Manager
Assurance Wireless
Florida
01.2023 - 07.2024
- Managed field sales teams across multiple territories.
- Recruited and trained high-volume sales representatives.
- Drove customer acquisition growth through strategic territory planning.
- Monitored compliance and performance metrics to ensure program adherence.
- Increased activation rates and team productivity through daily coaching and structured accountability systems.
Sales Representative
US Auto Sales
Florida
11.2020 - 12.2022
- Generated consistent vehicle sales through consultative selling and relationship building.
- Managed financing options and customer credit approvals.
- Maintained strong follow-up system to increase repeat and referral business.
- Exceeded monthly sales targets in a competitive subprime automotive market.
Sales Representative
Coggin Nissan
Florida
02.2020 - 09.2020
- Assisted customers through full vehicle purchase cycle.
- Conducted product demonstrations and negotiations.
- Maintained CRM follow-up to maximize closing ratios.
- Consistently delivered high customer satisfaction scores.
Retail Sales Consultant
AT&T
Hamden
11.2018 - 02.2020
- Delivered strong wireless sales performance through needs-based selling.
- Ranked among top performers in activations and accessory attachment rates.
- Provided technical troubleshooting and account management support.
Sales Representative
Sprint
New Haven
12.2016 - 10.2018
- Delivered exceptional customer service and wireless sales performance.
- Met and exceeded monthly sales goals.
Door-to-Door Sales Representative / Recruiter
United Energy Partners
New Haven
04.2015 - 09.2016
- Generated new customer accounts through direct sales.
- Recruited and trained new sales team members.
- Developed strong communication and persuasion skills.
Forklift Operator / Shipping & Receiving
Atlantic Logistics
Elizabeth
07.2013 - 02.2015
- Managed warehouse logistics and inventory control.
- Operated sit-down forklift safely and efficiently.
Delivery Driver (Box Truck)
Diamond Staffing Services
Elizabethport
06.2012 - 07.2013
- Delivered food supplies to healthcare facilities.
- Maintained safety and route efficiency standards.
Education
High School Diploma -
Hamden High School
Hamden, CTSome College (No Degree) - International Business Management
Union County College
Elizabeth, NJSkills
- Multi-Unit Retail Management
- Sales Leadership & Coaching
- Revenue Growth & KPI Management
- Recruiting & Team Development
- Territory Management
- Customer Acquisition & Retention
- CRM Systems
- Inventory Management
- Microsoft Office (Excel, Word)
- SAP
- Retail Merchandising
- Operational Compliance
Certification
Forklift certified
Personal Information
- Willing To Relocate: 1
- Authorized To Work: U.S.
Timeline
Assistant District Manager
Total Wireless
08.2024 - 02.2026
Area Manager
Assurance Wireless
01.2023 - 07.2024
Sales Representative
US Auto Sales
11.2020 - 12.2022
Sales Representative
Coggin Nissan
02.2020 - 09.2020
Retail Sales Consultant
AT&T
11.2018 - 02.2020
Sales Representative
Sprint
12.2016 - 10.2018
Door-to-Door Sales Representative / Recruiter
United Energy Partners
04.2015 - 09.2016
Forklift Operator / Shipping & Receiving
Atlantic Logistics
07.2013 - 02.2015
Delivery Driver (Box Truck)
Diamond Staffing Services
06.2012 - 07.2013
High School Diploma -
Hamden High School
Some College (No Degree) - International Business Management
Union County College