Edward Urzua
Washington,DC
Summary
Multi-Unit retail executive with a track record of driving change and improvement in growing and established organizations. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement, culture and boost performance. .
Overview
24
24
years of professional experience
Work History
District General Manager
H&R Block/Block Advisor
09.2017 - Current
- Led sales growth strategy, operations, and service quality for 4 districts in my tenure
- Served as a Multi-District Manager for BA districts NC, MC, and MA
- Recruited, trained, and developed staff in the district
- Participated in the West Market/BA RISE program
- Graduated from Company SPARK program 2024
- Full P&L responsibility.
Assistant Vice-President, Sales and Service
BANK OF AMERICA
08.2013 - 08.2017
- Led retail strategy for sales, operations, service, and deposit growth for retail centers
- Recruited and developed talent, including Tellers, Personal Bankers, Banking center Managers, and Assistant Managers
- Executed strategies to enhance customer satisfaction and promote red carpet treatment
- Achieved a 22% year-over-year increase in account balances and a 2% increase in investment capital
- Developed a successful B2B strategy resulting in a 6% year-over-year increase in Business account and deposit growth.
Store Team Leader
Target
05.2012 - 06.2013
Store Manager
Best Buy
11.2009 - 05.2013
Indirect Account Manager
Sprint/Nextel
02.2006 - 11.2009
Regional General Manager
Cingular Wireless
03.2000 - 02.2006
Education
Bachelors in Advertising & Human Resources -
Marroquin University
Skills
- Multi-Unit Retail Management
- Team Building and Mentoring
- Sales and Operations Strategy
- Customer Satisfaction Enhancement
- Financial Analysis and Planning
- Communication and Collaboration
- Process Improvement
- Program Management
- Vendor Relations
- Business Development
References
Available upon request
Timeline
District General Manager
H&R Block/Block Advisor
09.2017 - Current
Assistant Vice-President, Sales and Service
BANK OF AMERICA
08.2013 - 08.2017
Store Team Leader
Target
05.2012 - 06.2013
Store Manager
Best Buy
11.2009 - 05.2013
Indirect Account Manager
Sprint/Nextel
02.2006 - 11.2009
Regional General Manager
Cingular Wireless
03.2000 - 02.2006
Bachelors in Advertising & Human Resources -
Marroquin University
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