Matthew Collins
Morristown,TN
Summary
Results-driven District Manager with over 10 years of experience leading multi-unit operations and driving exceptional sales performance. Demonstrated success in mentoring store managers and sales teams, fostering high-performing cultures, and delivering scalability across nine retail locations. Proven ability to surpass sales goals, optimize operations, and implement innovative strategies, leveraging expertise in SAP ERP and data analytics. Recognized for consistently ranking as the top district in the region, and for aligning team performance with organizational objectives.
Overview
15
15
years of professional experience
Work History
Assistant Store Manager
Leonard Truck Outfitters
Morristown, TN
10.2024 - Current
- Collaborated with store managers and sales representatives across multiple locations to ensure operational excellence and consistency.
- Implemented strategies that increased regional sales by 18% year-over-year, while maintaining high customer satisfaction ratings.
- Utilized SAP ERP to streamline inventory management, resulting in a 12% reduction in stock discrepancies, and improved order accuracy.
- Led district-wide training initiatives focusing on customer service, product knowledge, and upselling techniques, boosting average transaction values by 10%.
- Monitored and analyzed key performance metrics to identify growth opportunities and address underperformance effectively.
Store Manager
T-Mobile
Morristown, TN
01.2021 - 10.2025
- Oversaw all operational aspects of a high-volume retail store, including hiring, training, and performance management.
- Coached team members to meet and exceed individual and store-wide KPIs, contributing to a 30% increase in annual revenue.
- Spearheaded merchandising initiatives to optimize store layout, resulting in a 15% boost in foot traffic.
- Ensured compliance with company policies and procedures, achieving 100% on internal audits.
- Acted as interim District Manager during leadership transitions, successfully managing multi-location operations.
District Manager
Your Wireless Solutions
Knoxville, TN
04.2011 - 01.2021
- Directed operations for nine retail locations, ensuring consistent alignment with corporate standards and sales objectives.
- Championed staff development by coaching store managers and associates on sales strategies, customer engagement, and operational excellence.
- Increased district sales by 22% within 18 months through innovative promotional campaigns, and enhanced cross-selling techniques.
- Conducted performance reviews, and developed action plans to address underperforming stores.
- Leveraged SAP ERP to analyze sales data, optimize inventory levels, and improve store profitability.
Education
Certificate of Information Technologies - Information Technology
DeVry University
NashvilleGED -
Dobyn’s-Bennett High School
KingsportSkills
- Multi-Unit Retail Management
- SAP ERP and Data Analysis
- Leadership and Team Building
- Sales and Revenue Optimization
- Inventory and Process Management
- Talent Development and Mentorship
- Strategic Planning and Execution
- Customer Satisfaction Enhancement
Timeline
Assistant Store Manager
Leonard Truck Outfitters
10.2024 - Current
Store Manager
T-Mobile
01.2021 - 10.2025
District Manager
Your Wireless Solutions
04.2011 - 01.2021
Certificate of Information Technologies - Information Technology
DeVry University
GED -
Dobyn’s-Bennett High School
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