Arturo Costilla

Managed multiple retail locations including West Fresno, Clovis, and Los Banos.

• Directed all aspects of store operations, sales performance, customer experience, and employee development.
• Led recruitment, onboarding, training, and coaching of sales professionals and emerging leaders.
• Drove key performance metrics including sales conversion, mobile sales, customer satisfaction, product attach rates, and revenue growth.
• Conducted regular performance reviews, coaching sessions, and development planning to improve employee productivity and engagement.
• Managed staffing, scheduling, payroll, inventory controls, and operational compliance.
• Implemented sales strategies that improved business results and customer retention.
• Fostered a culture of accountability, teamwork, and customer-focused service.

Managed multiple retail locations including Citrus Heights, Fair Oaks, and Lodi.

• Oversaw daily operations of high-volume wireless retail stores, including sales, staffing, customer service, inventory, and profitability.
• Recruited, trained, developed, and retained top-performing sales professionals.
• Consistently achieved sales goals through effective leadership, coaching, and execution of company initiatives.
• Ensured operational excellence through compliance, effective inventory management, and proactive loss prevention.
• Cultivated strong customer relationships, resulting in consistently high customer satisfaction ratings.
• Partnered with district leadership to implement strategic initiatives and improve overall store performance.