Summary
Work History
Education
Skills
Proven Leader of Retail Operations
Projects
Timeline
Generic

Sharon K. Wallace

Pottsboro,TX

Summary

Executive level with managing multi-regional operations and leading teams to achieve organizational goals. Utilizes strategic planning and leadership to drive performance and operational improvements. Track record of fostering effective team collaboration and delivering consistent results.

Work History

Regional Manager

Hollywood Feed
- Current
  • Established and maintained operational standards for up to 15 locations at a time.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
  • Optimized inventory management systems for reduced stock discrepancies, minimizing losses due to shrinkage or obsolescence.
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.

Director of Operations

Hollywood Feed
  • Directed operations across 175 retail locations in 19 states
  • Held full P&L responsibility, including budgeting, forecasting, and expense control
  • Developed and executed regional marketing and sales strategies to drive revenue
  • Contributed to successful multi-state expansion and operational consistency
  • Led regional teams to achieve sales targets and enhance customer satisfaction.
  • Developed and implemented strategic initiatives to optimize operational efficiency across multiple locations.
  • Oversaw recruitment, training, and performance management of staff to foster a high-performance culture.
  • Analyzed market trends and customer feedback to drive product selection and inventory management decisions.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery standards.
  • Established key performance indicators to monitor store performance and identify areas for improvement.
  • Managed budget allocation and resource distribution to maximize profitability in the region.
  • Cultivated strong relationships with suppliers to negotiate favorable terms and ensure product availability.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.

Regional Manager

Hollywood Feed
  • Directed operations across 175 retail locations in 19 states
  • Held full P&L responsibility, including budgeting, forecasting, and expense control
  • Developed and executed regional marketing and sales strategies to drive revenue
  • Oversaw 50% of company locations for one year, expanding to 100% (175 stores) the following year
  • Contributed to successful multi-state expansion and operational consistency
  • Led regional teams to achieve sales targets and enhance customer satisfaction.
  • Developed and implemented strategic initiatives to optimize operational efficiency across multiple locations.
  • Oversaw recruitment, training, and performance management of staff to foster a high-performance culture.
  • Analyzed market trends and customer feedback to drive product selection and inventory management decisions.
  • Collaborated with cross-functional teams to streamline processes and improve service delivery standards.
  • Established key performance indicators to monitor store performance and identify areas for improvement.
  • Managed budget allocation and resource distribution to maximize profitability in the region.
  • Cultivated strong relationships with suppliers to negotiate favorable terms and ensure product availability.
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.

Store Manager

Hollywood Feed
  • Led daily store operations ensuring compliance with company policies and procedures.
  • Trained and mentored staff to enhance customer service and product knowledge.
  • Implemented inventory management systems optimizing stock levels and reducing waste.
  • Oversaw visual merchandising standards enhancing product presentation and customer experience.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

High School Diploma -

Redwood High School

Skills

  • Multi-Unit Retail Management
  • P&L Ownership & Financial Analysis
  • Inventory & Supply Chain Optimization
  • Sales Strategy & Revenue Growth
  • Team Leadership & Development
  • Operational Efficiency & Process Improvement
  • Compliance (OSHA & Safety Standards)
  • Training & Organizational Development
  • Human resources management
  • Team development
  • Interpersonal communication
  • Customer relations
  • Recruiting and hiring

Proven Leader of Retail Operations

01-2024

Projects

Co-led annual 4-day Store Manager Conference for 175+ employees in partnership with L&D, Designed and delivered training programs to improve sales and operational performance, Worked alongside corporate leadership during multiple acquisitions and integrations, Collaborated with Marketing, Merchandising, and IT to implement company-wide initiatives, Supported new store openings and expansion into new markets

Timeline

Regional Manager

Hollywood Feed
- Current

Director of Operations

Hollywood Feed

Regional Manager

Hollywood Feed

Store Manager

Hollywood Feed

High School Diploma -

Redwood High School
Sharon K. Wallace