Veronique Long
San Diego,CA
Summary
Strategic Communications professional with expertise in public relations and advertising. Skilled in social media management, content creation, brand promotion, and client relationship management. Developed impactful marketing initiatives and fostered strong customer relationships while representing premium brands. Strong written and verbal communication skills enhance collaborative efforts in diverse environments.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Social Media Manager Intern
Diana Cavagnaro
San Diego, California
05.2026 - Current
- Developed and executed social media strategies across Instagram, Facebook, TikTok, and YouTube to increase brand visibility and customer engagement.
- Developed engaging content strategies for diverse social media platforms.
- Increased audience engagement through creative storytelling and consistent brand messaging.
- Managed content calendars and scheduled social media campaigns.
- Produced high-quality photography, video, and written content that reflected the company’s luxury brand identity.
- Coordinated promotional campaigns for product launches, Del Mar racing events, raffia workshops, and exclusive customer experiences, enhancing overall brand engagement.
- Assisted with influencer outreach and built relationships with local media, fashion professionals, and community partners to amplify brand presence.
- Collaborated with company leadership to develop marketing strategies aligned with business objectives.
- Represented the company during public events while strengthening community relationships.
Beauty Advisor
Nordstrom
La Jolla, California
11.2023 - Current
- Deliver personalized luxury beauty consultations while providing exceptional customer experiences.
- Educated customers on skincare, cosmetics, and application techniques, fostering informed purchasing decisions.
- Cultivated long-term client relationships, driving repeat business and enhancing customer loyalty.
- Implemented clienteling strategies, boosting customer retention and contributing to increased sales performance.
- Consistently meet or exceed individual sales goals while contributing to department success.
- Collaborate with brand executives, vendor representatives, and store leadership to execute marketing initiatives.
- Mentor new team members by providing product knowledge and customer service coaching.
- Contributed to Charlotte Tilbury's marketing efforts by participating in team initiatives to strengthen brand presence.
House Manager
Healthy Life Recovery Center
La Jolla, California
05.2024 - 07.2025
- Directed daily operations of a residential recovery facility while maintaining compliance with organizational policies and state regulations.
- Coordinated scheduling, transportation, purchasing, budgeting, and inventory management to ensure smooth daily operations..
- Organized daily staff schedules to improve operational efficiency and coverage. to enhance workflow efficiency. to optimize resource allocation and operational efficiency. and transportation transportation logistics for daily operations.
- Supervised staff and provided onboarding and training for new employees.
- Fostered supportive relationships with residents, promoting accountability and personal growth through ongoing engagement.
- Collaborated with treatment professionals to create tailored support plans that enhanced resident success.
- Built supportive relationships with residents while encouraging accountability and personal growth.
- Ensured efficient management of multiple priorities to achieve operational goals, while demonstrating exceptional leadership and organizational skills.
- Enabled effective communication among clients, families, and treatment providers to support collaborative care. between clients, families, and treatment providers.
- Created and enforced house rules to foster a positive living space.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Maintained accurate inventory records to ensure timely supply availability. to ensure timely availability of supplies. inventory of supplies and equipment for effective resource management.
Senior Guest Specialist - Fraud Prevention
Target
08.2021 - 02.2024
- Investigated suspicious financial transactions to minimize organizational risk.
- Protected confidential customer information while maintaining strict compliance with company policies.
- Collaborated with leadership and departments to resolve complex customer concerns, improving overall customer satisfaction.
- Assisted with fraud prevention initiatives and operational improvements.
- Supported fraud prevention initiatives by analyzing processes and recommending improvements.
- Collaborated with leadership and multiple departments to resolve complex customer concerns.
- Delivered exceptional customer service while managing sensitive situations professionally.
- Adapted quickly to evolving company procedures to enhance efficiency. to changing technology and company procedures.
- Resolved guest complaints effectively, leading to increased satisfaction and loyalty.
Professional Makeup Artist
MAC Cosmetics
10.2013 - 11.2023
- Applied professional makeup for weddings, special events, fashion shows, and retail clients.
- Applied makeup techniques for special events and photoshoots.
- Trained and mentored new artists on artistry techniques and product knowledge, fostering a culture of excellence and enhancing overall team performance.
- Coordinated promotional events, product launches, and seasonal marketing campaigns to drive brand awareness and customer engagement.
- Trained and mentored new artists on artistic techniques, product knowledge, and customer engagement.
- Demonstrated product usage to enhance customer knowledge and engagement.
- Coordinated promotional events, product launches, and seasonal marketing campaigns.
- Demonstrated product usage during workshops to educate customers and increase product sales.
Billing & Technical Support Representative
Suddenlink Communications
12.2009 - 10.2013
- Delivered billing assistance and technical support to residential and business customers, enhancing customer satisfaction.
- Assisted customers with troubleshooting internet and cable service issues.
- Handled high-volume inbound calls, achieving consistent adherence to quality and productivity standards.
- Coordinated with technical support teams to efficiently resolve escalated service issues, improving overall response time.
- Collaborated with technical support teams to resolve escalated service issues.
- Demonstrated professionalism and patience while assisting customers with diverse needs.
- Maintained accurate customer documentation and account records.
- Documented customer interactions in the support ticketing system.
- Guided customers through device setup and installation processes.
Education
Bachelor of Arts - Communications, Concentration: Public Relations & Advertising
Regent University
Virginia Beach, VA 08.2023 - 05.2025
Associate of Arts - Communications
Chaffey College
Rancho Cucamonga, CA 03.2023 - 05.2023
Skills
- Social Media Strategy
- Content Development
- Social media management
- Marketing Communications
- Brand Marketing
- Public Relations
- Copywriting
- Corporate Communications
- Event coordination
- Community Engagement
- Client Relationship Management
- Customer Experience
- Client building
- Cross-Functional Collaboration
- Project Management
- Team Leadership
- Luxury Brand Experience
- Canva
- Microsoft Office Suite
- Google Workspace
- Customer support
- Strategic Communication
- Relationship management
Additional Information
- Strategic Thinker
- Relationship Builder
- Exceptional Written & Verbal Communication
- Professional Presentation
- Creative Problem Solver
- Leadership & Team Collaboration
- Event Coordination
- Brand Storytelling
- Adaptability
- Detail-Oriented
- Results-Driven
Headline
MARKETING | COMMUNICATIONS | PUBLIC RELATIONS PROFESSIONAL
Timeline
Social Media Manager Intern
Diana Cavagnaro
05.2026 - Current
House Manager
Healthy Life Recovery Center
05.2024 - 07.2025
Beauty Advisor
Nordstrom
11.2023 - Current
Bachelor of Arts - Communications, Concentration: Public Relations & Advertising
Regent University
08.2023 - 05.2025
Associate of Arts - Communications
Chaffey College
03.2023 - 05.2023
Senior Guest Specialist - Fraud Prevention
Target
08.2021 - 02.2024
Professional Makeup Artist
MAC Cosmetics
10.2013 - 11.2023
Billing & Technical Support Representative
Suddenlink Communications
12.2009 - 10.2013