Summary
Overview
Work History
Education
Skills
About me
Languages
Certification
References
Timeline
Generic
Veronique Mallory

Veronique Mallory

Portland,Maine

Summary

I enjoy working on and overseeing projects that lead to exceptional guests' services and experiences! 15 years of project management experience and a deep understanding of the Travel and Entertainment industry - It's all about teamwork, delivering high quality services and ensuring client satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Manager, Luxury Travel Advisor

FROSCH, a Chase Company
01.2023 - Current

Private Client Services is an exclusive private membership club offering travel experiences.

- Leading the Concierge Team (4) to facilitate seamless trips by providing personalized services such as restaurant reservations, all bookings, and negotiating exclusive events and offers with suppliers

- Maintaining strong relationships with worldwide Hospitality Partners to ensure access to premium services and accommodations

- Designing travel itineraries featuring luxury accommodations, exclusive experiences, and VIP services

Luxury Travel Advisor

FROSCH

- Consulting with high-net-worth guests to understand their preferences, interests, and travel goals

- Designing tailored travel experiences

- Making arrangements through our extensive network of worldwide partners

Trip Designer

Airbnb
Montreal
01.2018 - 05.2019

Contributing to the launch of Airbnb Luxe, as a Trip Designer / Airbnb Luxe presents a curated selection of designed homes featuring top-tier amenities, services, and dedicated trip designers.

- Collaborate with the San Francisco marketing management to develop tools such as guidelines for guest responses, destination-specific maps containing essential information, and databases featuring villa listings and contracts.

- Assist in establishing the Partnership Department by conducting worldwide supplier research, implementing vetting processes, and establishing contracts

- Upon the live launch of Luxe online, serve as the dedicated Travel Designer for VIP guests, crafting trips from start to finish alongside them.

Senior Project Manager

Lafayette Group DMC
Paris, France
01.2010 - 01.2015

LAFAYETTE DMC is the leading French Destination Management Company with 4 offices (Paris, Bordeaux, Cannes and Monaco), specialized in organizing leisure and corporate trips and events.

- Designing and operating tailor-made itineraries for US guests exploring France (Virtuoso Network)

- Event planning for US Accounts (All State, Kia..) / venue and supplier management, budget oversight, program development, on-site event coordination with team

Event Project Manager

NRJ
Paris, France
01.2007 - 12.2009

NRJ GROUP Media offeris media spaces across television, internet, events, and live shows, as well as the renowned radio brands NRJ, Chérie FM, and Nostalgie.

- Developing Sales partnership offers for events such as the NRJ Music Awards (TV) and NRJ Music Tour

- Coordinating media support with internal teams, including TV, radio, PR, web design, and technical staff, to ensure seamless events

Education

Master of Science - Political Science And Communication

University of Versailles
France
01-2008

Bachelor of Science - Digital Communications and Media

ISCOM Paris, Private School
France
01.2006

Skills

  • Organization Skills
  • Business Development
  • Operations Management
  • Cross-Functional Teamwork
  • Performance Evaluations
  • Project Management
  • Staff Training and Development
  • Customer Relationship Management (CRM)

About me

I've lived in France, Australia, New Zealand, the UK, Canada, and now settled in the US. My interests include traveling, scuba diving, reading, cultural events, playing tennis, hiking, practicing Pilates, and spending time with my family! Staying informed about new brands, trends, and global news is important to me, I am a curious and 'world-oriented' person.

Languages

French
Native/ Bilingual

Certification

PMP, Pack Microsoft Office, Salesforce, Monday.com, Concur (Expense Management), AXUS, Slack/Teams, Zoom

References

References available upon request.

Timeline

Team Manager, Luxury Travel Advisor

FROSCH, a Chase Company
01.2023 - Current

Trip Designer

Airbnb
01.2018 - 05.2019

Senior Project Manager

Lafayette Group DMC
01.2010 - 01.2015

Event Project Manager

NRJ
01.2007 - 12.2009

Luxury Travel Advisor

FROSCH

Master of Science - Political Science And Communication

University of Versailles

Bachelor of Science - Digital Communications and Media

ISCOM Paris, Private School

PMP, Pack Microsoft Office, Salesforce, Monday.com, Concur (Expense Management), AXUS, Slack/Teams, Zoom

Veronique Mallory