Overview
Work History
Education
Skills
Certification
Timeline
Generic

Veronique Turner

Fort Worth,TX

Overview

5
5
years of professional experience
1
1
Certification

Work History

REMOTE Outbound Customer Service Representative

Signify Health
Dallas, TX
07.2024 - Current
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections.
  • Scheduled appointments for home health evaluations.
  • Resolved member inquiries efficiently, ensuring customer satisfaction.

Quality Control Inspector

CIA
McKinney, TX
04.2020 - Current
  • Analyzed data from process control systems to identify trends in product quality.
  • Verified accuracy of product labels, including expiration dates and lot numbers.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Provided safety information to contractors, engineers, or test equipment operators.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Tested finished goods prior to shipment according to established protocols.
  • Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
  • Examined products and materials for defects or deviations to remove or discard non-conforming items.

Certified Nursing Assistant

Texas Health Resources-arlington
Arlington, TX
10.2021 - 08.2024
  • Conducted patient education on health maintenance and disease prevention.
  • Used mobility devices to transport patients.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Assisted with admission procedures such as gathering personal data from the patient's chart.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Provided emotional support to patients and families during difficult times.

Education

High School Diploma -

Camden Fairview High
Camden, AR
05-2019

Bachelor of Science - Social Work

University of Phoenix
Tempe, AZ

Skills

  • Continuous improvement
  • Goal oriented
  • Patience and tolerance
  • CRM software
  • Outbound sales
  • Call handling
  • Performance marketing
  • Data entry proficiency
  • Call logging
  • Customer communications
  • Calm disposition
  • Call controlling
  • System documentation
  • Product knowledge
  • Product upselling
  • Shipping and receiving
  • Loading and unloading
  • Sorting and labeling
  • Assembly and production
  • Order picking and processing
  • Pick-list processing
  • Order fulfillment
  • Forklift operation
  • Material loading and unloading
  • Warehouse operations

Certification

  • Certified Nursing Assistant

Timeline

REMOTE Outbound Customer Service Representative

Signify Health
07.2024 - Current

Certified Nursing Assistant

Texas Health Resources-arlington
10.2021 - 08.2024

Quality Control Inspector

CIA
04.2020 - Current
  • Certified Nursing Assistant

High School Diploma -

Camden Fairview High

Bachelor of Science - Social Work

University of Phoenix

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Veronique Turner