Veronique C. Johnson
Fayetteville,NC
Summary
Detail-oriented professional, offering 5 years of experience in billing and customer support. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing Specialist
The Cigna Group
10.2022 - Current
- Assisting customers, data entry, reviewing/documenting reports, updating information, audits, processing payments and resolving billing concerns.
- Processed and verified invoices to secure accuracy of billing information.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Monitored customer accounts to identify and rectify billing issues.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Commercial Insurance Biller
Liberty Mutual
06.2020 - 10.2022
- Improved billing accuracy by thoroughly reviewing policy information and payment details.
- Streamlined the invoicing process for increased efficiency by implementing new software tools.
- Reduced outstanding payments by consistently following up on overdue accounts and negotiating payment plans.
- Enhanced customer satisfaction with prompt and accurate responses to inquiries about billing discrepancies.
- Maintained organized records of all billing activities, facilitating easy access for audits and reviews.
- Conducted regular account audits to identify inaccuracies, leading to improved overall billing accuracy rates.
Pharmacy Technician
Walmart Pharmacy
08.2017 - 06.2020
- Assisting customers, dispensing authorized medication, communicating effectively, update and review prescription history, filing insurance, outbound follow-up calls, administering flu vaccines, inventory, sterilizing work area and tools
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Collected co-payments or full payments from customers.
Education
Associate's - Healthcare Administration
Fayetteville Technical Community College
High School Diploma -
Pine Forest High School
Fayetteville, NC06.2011
Skills
- Claims Processing
- Invoice Processing
- Data entry proficiency
- Customer Engagement
- Records organization and review
- Word Processing
- Financial Documentation
- Inquiry Handling
- Payment Processing
- Invoice Generation
- Problem-solving aptitude
- Organizational Skills
- Auditing proficiency
- Microsoft office
Certification
- Pharmacy Technician Certification
- BLS Certification
Additional Information
Highly personable healthcare and customer service professional with 8+ years of experience. Retail Pharmacy and Customer Service., Self-Motivated with a positive attitude to assist, direct, multi-task, and work as a team., Keenness to learn new skills; taking the initiative to complete various tasks and solve problems effectively., Firm communication, organizational, and time-management skills., An exceptional reputation for displaying friendliness and professionalism.
Timeline
Billing Specialist
The Cigna Group
10.2022 - Current
Commercial Insurance Biller
Liberty Mutual
06.2020 - 10.2022
Pharmacy Technician
Walmart Pharmacy
08.2017 - 06.2020
Associate's - Healthcare Administration
Fayetteville Technical Community College
High School Diploma -
Pine Forest High School
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