Verronica Bowman

Facilitated rehab orders for complex medical equipment with customers and team members.

Ensured accurate input of customer intake data, including name, address, medical, and insurance information.

Supported team members in processing orders to enhance productivity and accuracy.

Presented order processes in weekly meetings with senior leadership to drive improvements.

Managed inbound and outbound calls in collaboration with probate collectors.

Resolved unpaid credit card balances by contacting families or attorneys of deceased individuals.

Ensured compliance with legal regulations and company policies during collections efforts.

Maintained professionalism and provided exceptional service while handling challenging interactions.

Collected on accounts with one to six months delinquency.

Conducted outbound and inbound calls to manage account status.

Trained new peers to enhance performance and achieve top results.

Presented updates in departmental meetings to motivate peers and share important information.