Summary
Work History
Education
Skills
Additional Information
Affiliations
Timeline
OfficeManager
VERUSHKA GARCIA

VERUSHKA GARCIA

Weston,FL

Summary

Professional manager with over 15 years' experience in marketing, social media, customer service, communications and event planning. Committed to maintaining professional relationships with clients to enhance profitability and boost business results. Excellent time management skills, familiarity with technical tools, and strong teamwork skills. Enthusiastic communicator adept at working with colleagues and customers of all backgrounds. Discreet individual who can handle sensitive and confidential information. Team builder and clear communicator with strong problem solving and planning skills. Provides top-notch customer service and multitasking abilities every day. Fluent in English and Spanish, proficient in French, beginner in Portuguese.

Work History

Communications Coordinator

St. Paul Lutheran Church & Pre-School
Weston, FL
08.2012 - Current
  • Create compelling social media content that increased overall brand awareness and reach.
  • Manage multiple projects of varying complexity and urgency simultaneously
  • Created and deployed social media posts and other marketing collateral.
  • Liaised between internal and external stakeholders, providing updated project status and performance reports
  • Tracked and reported teacher's certification and continuing education requirements thru State of Florida learning platform.
  • Improved office operations by automating client correspondence, record tracking, and data communications.
  • Boosted brand awareness with target customer demographics with social, print, and email campaigns.
  • Manage and coordinate the travel schedules for all members of the team.

Global Patient Coordinator

Cleveland Clinic Florida
Weston, FL
01.2009 - 08.2012
  • Managed Concierge Service for International patients, mostly from LATAM, South America Region Increased international patient volume by 25% through medical business development initiatives
  • Coordinated complete foreign outpatient/inpatient process for each patient
  • Partnered with Market Research to understand customer needs
  • Evaluated patient care procedural changes for effectiveness
  • Served as liaison between management, clinical staff, and the community
  • Effectively controlled the release of proprietary and confidential information for general client lists

Office Manager

HG Mortgage, LLC
Weston, FL
01.2006 - 01.2009
  • Adhered to all federal and state compliance guidelines relative to retail mortgage lending
  • Recruited, managed and mentored an average of 10 new loan officers
  • Communicated with Loan Officer of upcoming State and Federal training and regulations and miscellaneous information pertaining to training programs.
  • Developed, implemented and monitored programs to maximize customer satisfaction
  • Improved service quality and increased sales by 30% by developing a strong knowledge of company's products and services
  • Managed relationships, contracts and price negotiations with vendors

Flight Service Manager

Delta Air Lines
Fort Lauderdale, FL
01.1991 - 01.2006
  • Excelled at consistently providing Superior Customer Service
  • Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation
  • Managed the assignment of training, evaluating credentials, and progressing learners through all aspects of Delta Air Lines Computer Based Training (CBT) programs.
  • Reviewed federal and state laws to confirm and enforce company compliance
  • Designed employee performance evaluation process and merit program
  • Addressed inquires from employees and management regarding new-hire activity and ongoing employee relation issues
  • Created and managed more than 150 confidential personnel records

Education

Certificate - Digital Marketing

Masterclass of Digital Marketing Certificate
Fort Lauderdale, Florida

Bachelor of Science - Business Administration Marketing, Marketing, Business Management Communications

Duquesne University
Pittsburgh, PA
05.

Skills

  • Bilingual- Spanish/English-Native, Intermediate French
  • Strategic event planning
  • Email blasts and newsletters
  • Digital marketing
  • Interdepartmental collaboration
  • Microsoft Proficient (Excell, Power Point, Publisher, Outlook)
  • Excellent Customer service
  • Search Engine Optimization (SEO)
  • Social Media Platforms Management
  • Networking and relationship building
  • Wordpress, Canva,

Additional Information

  • Florida Notary, March 2026
  • 2013, 2016, 2019 Social Media Master Class
  • 2009 Employee of the Year St. Paul Lutheran Church.
  • 2010 Cleveland Clinic Customer Service Award
  • 2003 Delta Air Lines Leadership Program & Executive Mentoring Program
  • 2000 Delta Air Lines Customer Service Award,
  • 1995 Delta Air Lines Passenger Service Award- Honoree.
  • 2021 "From Click to Connect- Practical, Proven Strategies to Master Connecting With People Through Your Digital Content- Carey Nieuwhof

Affiliations

National Notary Association

Lutherans Communications Association

Toastmasters

Hispanic Chamber of Commerce- South Florida

Timeline

Communications Coordinator

St. Paul Lutheran Church & Pre-School
08.2012 - Current

Global Patient Coordinator

Cleveland Clinic Florida
01.2009 - 08.2012

Office Manager

HG Mortgage, LLC
01.2006 - 01.2009

Flight Service Manager

Delta Air Lines
01.1991 - 01.2006

Certificate - Digital Marketing

Masterclass of Digital Marketing Certificate

Bachelor of Science - Business Administration Marketing, Marketing, Business Management Communications

Duquesne University

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VERUSHKA GARCIA