Vesa Hill
Baltimore,MD
Summary
A highly skilled professional in customer service and relationship building. Talented individual offering dynamic skills in data entry, telephone support and records oversight. Desiring Customer Service position with company in the energy sector. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 20 years.
Overview
30
30
years of professional experience
Work History
Customer Service Administrator
Truly Nolen Pest Control
Neptune City, NJ
01.2021 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Updated customer service database with new information, address changes and contact details.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Pharmacy Call Center Technician
Direct Success, Inc.
Wall Township, NJ
04.2016 - 11.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Boosted customer service satisfaction ratings through consistent quality control.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and updated databases to handle customer data.
- Maintained energy and enthusiasm in fast-paced environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Improved operations through consistent hard work and dedication
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Participated in team-building activities to enhance working relationships
- Exceeded goals through effective task prioritization and great work ethic
- Used Microsoft Word and other software tools to create documents and other communications
Optimum Customer Coordinator
Cablevision
Wall Township, NJ
10.1993 - 12.2015
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Handled incoming and outgoing shipping and receiving activities.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Circulation Associate
Asbury Park Press
Neptune, New Jersey
06.1991 - 10.1993
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Data Entry Operator
Law Offices Of Hayt, Hayt & Landau, LLC
Eatontown, NJ
01.1988 - 11.1990
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Completed data entry tasks with accuracy and efficiency.
- Monitored database updates and verified for correctness.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Evaluated source documents to locate needed information.
Education
High School Diploma -
Neptune High School
Neptune City, NJSkills
- Recruitment and Hiring
- Team Management and Supervision
- Report Preparation and Analysis
- Staff Development and Training
- Quality Assurance
- Complex Problem Solving
- Performance Management
- Coaching and Mentoring
- Team Building
- Customer Service Management
- Accounts Payable and Receivable
- Office Equipment Management
- Friendly and Relatable
- Verbal and Written Communication
- Microsoft Office
- Handling Customer Complaints
License
Pharmacy Technician License #28RW02861100
Timeline
Customer Service Administrator
Truly Nolen Pest Control
01.2021 - Current
Pharmacy Call Center Technician
Direct Success, Inc.
04.2016 - 11.2017
Optimum Customer Coordinator
Cablevision
10.1993 - 12.2015
Circulation Associate
Asbury Park Press
06.1991 - 10.1993
Data Entry Operator
Law Offices Of Hayt, Hayt & Landau, LLC
01.1988 - 11.1990
High School Diploma -
Neptune High School