Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

VESNA MIHAJLOVIC

Logistics Manager/ Exports/ ATF Specialist
Phoenix,AZ

Summary

Self motivated professional with past experience in sales, international logistics, export compliance, EAR regulations and ATF compliance. Wanting to continue to develop and implement current skills.

Overview

20
20
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Logistics Manager/ ATF Specialist

Wrap Technologies, Inc
02.2022 - Current
  • Created all necessary export documents for international shipments including firearms and dangerous goods products
  • Worked closely with freight forwarder to ensure cost and arrival of goods
  • Understanding of EAR rules for related products
  • Experience applying for BIS Export Licenses on SNAP-R
  • Registered all manufactured firearms with ATF via eForms
  • Completed all ATF eForms transferring Firearm owner using Form 3, Form 5 and Form 9
  • Acquired and disposed all firearms to and from FFL Boundbook
  • Send Annual Manufacturing and Exportation Report to ATF
  • Renewed FFL and FEL licenses, Responsible Person, Employee Possessors

Case Manager/Flight Coordination

Angel MedFlight
01.2013 - 02.2022
  • Top performer year after year for amount of flights coordinated
  • Developed key relationship which established new partnership and increased business opportunity
  • Take calls daily from customers experiencing stressful situations, show empathy while obtaining crucial information to provide best solution to customer and maximize company’s profit
  • Convert leads into opportunities, deliver contract to customer in timely manner, ensure its accuracy and explain contract language when necessary
  • Obtain clinical information on patient and confirm with clinical team patient will tolerate transport
  • Work closely with case managers, family members, receiving facility to organize successful transport
  • Communicate with dispatch to schedule flight, ground, and keep all parties informed of flight status
  • Coordinate transplant flights for patient within limited time frame
  • Ensure each transport is charted correctly in salesforce to help prior authorization and claims team obtain funds promptly.

ECommerce Sales Supervisor

STA Travel NCC
02.2004 - 10.2012
  • Responsible for assigning website generated leads and worked closely with E-Commerce Director and Online Content Manager to develop better leads
  • Oversaw voluntary and involuntary changes of travel dates of US and international tickets
  • Developed and implemented creative solutions to any problems that arose with customers and bookings
  • Provided support for National Contact Center, Internet department and Retail Store Network including customer service, problem solving and customer satisfaction follow through
  • Supervised team of thirteen agents, organized their schedule and monitored calls, chats and email communication.

Education

B.S. Recreation and Tourism Management -

Arizona State University
Glendale, Arizona
05.2001 - 05.2003

Skills

  • ATF Compliance
  • Export Compliance
  • Dangerous Goods Certification IATA and 49 CFRMS Office
  • EAR Rules
  • FFL Boss / FFL Orchid
  • ATF eForms
  • BIS SNAP-RSalesforce

Awards

  • Employee of the Quarter 2017/Best Support Role 2011
  • Penny for Your Thoughts Winner, November 2009 (developed an idea on how to improve business, created entire implementation plan including cost of development, potential risks and benefits)

Certification

Dangerous Goods Certificate

Timeline

Logistics Manager/ ATF Specialist

Wrap Technologies, Inc
02.2022 - Current

Case Manager/Flight Coordination

Angel MedFlight
01.2013 - 02.2022

ECommerce Sales Supervisor

STA Travel NCC
02.2004 - 10.2012

B.S. Recreation and Tourism Management -

Arizona State University
05.2001 - 05.2003

Similar Profiles

CREATE PROFILE
VESNA MIHAJLOVICLogistics Manager/ Exports/ ATF Specialist