Vessna Lundgren
Clearwater,FL
Summary
USMC veteran and CompTIA Security+ certified professional with a background in network engineering, project management, and data systems administration. Proven expertise in coordinating and managing network operations, asset management, and security. A dedicated and detail-oriented professional with a strong commitment to project success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Administrator
Kupono LLC - Maui High Performance Computing
2023.07 - 2024.01
- Led and executed multiple successful projects for network upgrades and replacements, ensuring seamless transitions to advanced infrastructure
- Managed a diverse range of Cisco devices, including switches and routers, using SolarWinds for comprehensive network monitoring, troubleshooting, and optimization
- Spearheaded and managed complex infrastructure cabling initiatives, resulting in optimized network connectivity, reduced latency, and a significant boost in overall performance
- Maintained and managed Apple Business Manager, Purebred Agent, and Buem Client, providing end-to-end support for a diverse fleet of over 20 Apple devices
- Developed and implemented comprehensive Standards of Operations for networking, significantly improving efficiency, security, and overall reliability
- Conducted regular security audits and implemented robust security measures, ensuring the integrity and confidentiality of sensitive data within the network
- Collaborated cross-functionally with various teams to identify and implement solutions for network-related challenges, fostering a culture of continuous improvement
- Played a pivotal role in the onboarding process by designing and delivering training programs for new employees, contributing to the development of a highly skilled and cohesive team.
Network Communications Engineer Mid
TEKSystems/Leidos – Ford Island
2022.10 - 2023.07
- Provide network and communication support for Joint Base Pearl Harbor Naval Base
- Coordinate pier support and maintenance for Navy vessel T1, and Gigabit connections
- Perform hardware upgrades, patch cables, and conduct network scanning using ACAS
- Troubleshoot outages and perform information assurance (IA) patching.
Network Services
U.S. Marine Corps
2020.08 - 2022.10
- Achieved proficiency in various network tools such as Chimera and Putty, which were instrumental in accomplishing mission objectives and monitoring devices across the Island.
- Managed the Networking Queue in Remedy, assigning tickets to Marines and CTRs. Produced end-of-day and weekly updates detailing upcoming network services, ticket assignments, updates, work orders, incidents completed, and overdue tickets.
- Configured and maintained network devices from CISCO and General Dynamics, ensuring optimal performance and security.
- Contributed to the Key Management Infrastructure (KMI) team, managing a list of encryption devices and configuring/setup of encryption devices across Marine Corps Base Hawai’i and Camp Smith.
- Successfully completed and assisted in over 600 trouble tickets, demonstrating a proactive approach to problem-solving and technical support.
- Proficient in Microsoft Word, Excel, Adobe Pro, and Putty.
- Maintained 24/7 on-call availability to support the restoration of key/critical buildings on Marine Corps Base Hawai’i.
Data Systems Administrator
U.S. Marine Corps
2018.10 - 2022.10
- Accumulated three years of experience in customer service, providing support across various departments including Network Services, Asset Management, Field Services, and the Network Operations Center (NOC).
- Served as the MITSC MIDPAC Watch Officer (WO) for three years, responsible for monitoring the Marine Corps Enterprise Network (MCEN) both unclassified (MCEN-N) and classified (MCEN-S), overseeing network, email, and voice traffic.
- Provided Tier 1 support for network maintenance and operations, including monitoring network nodes through Network Node Manager (NNMI) and utilizing ping commands to ensure node status. Created tickets using the Eris Remedy system for any network issues.
- Ensured physical security of the NOC and its building, conducting clearance checks for unauthorized individuals during day shifts and implementing security protocols during night shifts, including regular checks of the Data Center and NOC.
- Generated changeover and personnel accountability emails to document shift activities and personnel attendance.
- Played a key role in the restoration of critical buildings and systems, particularly for the Data Center. Maintained on-call availability for troubleshooting and restoring key buildings during after-hour outages on Marine Corps Base Hawai’i.
Field Services
U.S. Marine Corps
2019.07 - 2020.08
- Directly engaged with customers across multiple tenant units, including Marines, CTRs, and GS employees, to address their technical needs and concerns.
- Utilized Remedy tool extensively to log, track, and resolve issues, requiring a medium level of expertise to accurately format tickets.
- Successfully assisted and resolved well over 100 tickets for field services, demonstrating a commitment to efficient problem-solving and customer satisfaction.
- Acquired proficiency in the basics of computer re-imaging and troubleshooting physical components, enhancing technical skills and contributing to effective support services.
- Regularly supported Video Teleconferences (VTC) throughout Marine Corps Base Hawai’i, ensuring smooth communication and collaboration across various locations.
Education
Some College in BS Computer Science -
Hawai'i Pacific University
Honolulu, HI04.2024
High School Diploma -
Eagan High School
Eagan, MN01.2018
Skills
- Team management
- Leadership
- Mentoring
- Problem Solving
- Microsoft Excel, Word, Office, and Outlook
- Active Directory
- Adobe Acrobat
- CISCO CLI
- Network cable tools use – crimper, wire stripper, UTP stripper tool, Cat5/Cat6 cable tester, fiber optic cable laser light, wire scissors and other basic hand tools knowledge.
Certification
- CompTIA Security+, 08/01/20, 08/01/26
- ACAS Operator and Supervisors Course, 11/01/22, 11/01/22
- Endpoint Security Solutions (ESS) Advanced Administrator 301 certificate, 12/01/22, 12/01/22
- Endpoint Security Solutions (ESS) Administrator 201 certificate, 12/01/22, 12/01/22
Accomplishments
- Completed over 300 Remedy tickets and assisted with over 400 more.
- Assisted in the restoration of key and critical buildings.
- Navy Meritorious Unit Commendation (July 2019 and March 2022).
- Good Conduct Ribbon (October 2021).
Clearance
Secret (Interim Top Secret)
Timeline
Network Administrator
Kupono LLC - Maui High Performance Computing
2023.07 - 2024.01
Network Communications Engineer Mid
TEKSystems/Leidos – Ford Island
2022.10 - 2023.07
Network Services
U.S. Marine Corps
2020.08 - 2022.10
Field Services
U.S. Marine Corps
2019.07 - 2020.08
Data Systems Administrator
U.S. Marine Corps
2018.10 - 2022.10
Some College in BS Computer Science -
Hawai'i Pacific University
High School Diploma -
Eagan High School
- CompTIA Security+, 08/01/20, 08/01/26
- ACAS Operator and Supervisors Course, 11/01/22, 11/01/22
- Endpoint Security Solutions (ESS) Advanced Administrator 301 certificate, 12/01/22, 12/01/22
- Endpoint Security Solutions (ESS) Administrator 201 certificate, 12/01/22, 12/01/22
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