April Zappa
Clearwater,FL
Summary
Dynamic individual with hands-on experience in the beauty and medical industry. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator /Medical Assistant/Receptionist
Options Medical Weight Loss
01.2023 - 07.2025
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Assistant Manager
Sport Clips
10.2017 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Lead Cosmetology Instructor
Regency Beauty School
03.2011 - 07.2014
- Developed engaging lesson plans that incorporated industry trends, resulting in a dynamic learning environment.
- Evaluated individual student progress by conducting regular assessments and providing constructive feedback.
- Spearheaded salon management training courses, equipping students with essential business skills for future success in the industry.
- Enhanced students'' practical skills by demonstrating and explaining various cosmetology techniques.
- Collaborated with fellow instructors to create innovative teaching strategies for improved student comprehension.
- Ensured compliance with state regulations governing cosmetology instruction while maintaining a safe, clean learning environment at all times.
Education
Cosmetology License -
Paul Mitchell The School
Saint Paul, MN03-2005
Bachelor of Arts - Anthropology/Archaeology
Metropolitan University
Saint Paul, MN08-2002
Skills
- HIPAA compliance
- Critical thinking skills
- Attention to detail
- Patient records management
- Office administration
- Multitasking and organization
- MS office
- Conflict resolution
- Time management
Certification
- Certified Phlebotomist
- HIV/AIDS Awareness Course
- OSHA: Workplace Safety & Bloodborne Pathogens
Timeline
Patient Care Coordinator /Medical Assistant/Receptionist
Options Medical Weight Loss
01.2023 - 07.2025
Assistant Manager
Sport Clips
10.2017 - 10.2022
Lead Cosmetology Instructor
Regency Beauty School
03.2011 - 07.2014
Cosmetology License -
Paul Mitchell The School
Bachelor of Arts - Anthropology/Archaeology
Metropolitan University
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