ORESTINA DESIRE

San Antonio,TX

Summary

Clinical medical assistant specializing in patient care coordination and EHR systems management. Demonstrated success in minimizing claim denials through accurate insurance verification and documentation practices. Dedicated to delivering exceptional support to veteran populations and exploring remote healthcare roles. Effective communicator skilled in fostering collaborative relationships with patients and healthcare teams while maintaining regulatory compliance.

Overview

Certification

years of professional experience

Work History

Medical Assistant / Patient Care Coordinator

CentroMed Clinic

San Antonio, U.S.

01.2024 - Current

Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Conducted EKGs, spirometry tests, audiograms, and other diagnostic tests for patients.
Verified insurance eligibility and obtained prior authorizations, reducing claim denials by maintaining accurate patient data.
Managed high-volume patient scheduling for 3+ providers, coordinating 30+ appointments daily via phone and EHR systems.
Scheduled appointments and coordinated follow-up care for patients effectively.
Managed 25+ weekly medication refill requests, collaborating with pharmacies and providers to ensure timely fulfillment.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Coordinated effectively between primary care physician and specialists, enhancing continuity of care.
Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Managed multi-line phone communications for scheduling and care coordination. for scheduling, insurance inquiries, and care coordination for veteran and active-duty populations.
Maintained precise HIPAA-compliant documentation in NextGen EHR.

Medication Aide / Medical Coordinator(PRN)

Lifetime Recovery

San Antonio, U.S.

05.2023 - Current

Administered prescribed medications and monitored effectiveness and adverse reactions to ensure safety and MAR compliance.
Adhered strictly to established policies, procedures and protocols related to medication administration.
Researched medication properties to clarify their effects and interactions with other drugs.
Facilitated continuity of care through communication with providers, hospitals, pharmacies, and multidisciplinary teams.
Scheduled medical, dental, psychiatric, imaging, and laboratory appointments for residential patients.
Streamlined front-office operations by managing patient check-ins, obtaining vital signs, and preparing exam rooms for efficient workflow.
Managed multi-line phones and assisted patients with scheduling, insurance inquiries, and care coordination.
Maintained documentation in Alleva and Kipu EHR systems.
Provided mental and emotional support to clients, enhancing overall well-being and fostering a supportive environment.

Warehouse & Logistics Coordinator

GXO Logistics, Amanda Lee Apparel, Nature's Bounty, FedEx Ground

02.2014 - 03.2023

Coordinated inbound and outbound shipments, ensuring timely delivery and compliance across multiple channels.
Coordinated daily transportation activities including scheduling, routing, tracking and documentation.
Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
Collaborated with internal teams to streamline shipment coordination between multiple locations.
Assisted in developing processes for receiving, storing and distributing materials according to established procedures.
Enhanced attention to detail, documentation accuracy, inventory control, and quality assurance in fast-paced environments.

Education

High School Diploma -

Lanier

San Antonio, TX

06-2014

Skills

Patient Intake Management
Vital sign measurement
Medication Safety Monitoring
Insurance verification
Electronic health records
EHR administration
Patient scheduling
Appointment scheduling
Referral tracking
Healthcare coordination
Provider communication
HIPAA compliance

HIPAA regulations
Medical terminology
Clinical and administrative support
Microsoft Outlook
Microsoft Excel
Customer Service
Patient Communication
Appointment management
Inventory and supply management
Appointment reminders
Vital sign monitors