Beatriz Valencia
Pasco,WA
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
1
1
Language
4
4
years of professional experience
Work History
Patient Care Coordinator
Lifestyle Physical Therapy
Kennewick, WA
02.2026 - 08.2026
- Verified insurance benefit eligibility through comprehensive review of client documentation and policy details.
- Engaged with clients to collect essential information for accurate claim evaluations.
- Scheduled referrals and appointments such as physical therapy treatment and red light therapy
- Processed Labor Industries claims and documentation
Patient Care Coordinator
Kadlec Primary Care
Kennewick, WA
02.2025 - 02.2026
- Verified healthcare insurance and managed medical documentation via fax, facilitating seamless patient care processes.
- Provided customer service support to resolve inquiries from health care providers on insurance verification issues, ensuring accurate information and timely responses.
- Operated multi-line phone system to efficiently manage incoming and outgoing calls, enhancing communication flow for patient scheduling.
- Answering incoming calls while scheduling appointments with a friendly manner to patient's satisfaction
- Scheduled referrals and primary care patient scheduling.
Crew Member
Taco Bell
Pasco, WA
04.2024 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Beauty Advisor
Sephora
Kennewick, WA
11.2023 - 02.2024
- Recommended beauty products tailored to individual customer needs to enhance their shopping experience.
- Stocked shelves promptly to maintain product availability and support customer satisfaction.
- Maintained cleanliness and organization of store displays and aisles.
- Proposed creative solutions that positively influenced team dynamics and performance.
Carhop
Sonic DriveIn
Kennewick, WA
03.2022 - 07.2022
- Suggested menu items tailored to customer preferences and dietary requirements.
- Processed customer orders accurately and promptly.
- Collaborated with diverse coworkers to achieve team goals and resolve product and service issues.
Education
High School Diploma -
Skylar Educational Academy
Kennewick06-2023
Skills
- Insurance verification
- Medical documentation
- Patient intake management
- Appointment scheduling
- Patient communication
- Customer relationship management
- Patient care standards
- Positive attitude and enthusiasm
Languages
Spanish
Full Professional
Timeline
Patient Care Coordinator
Lifestyle Physical Therapy
02.2026 - 08.2026
Patient Care Coordinator
Kadlec Primary Care
02.2025 - 02.2026
Crew Member
Taco Bell
04.2024 - 10.2024
Beauty Advisor
Sephora
11.2023 - 02.2024
Carhop
Sonic DriveIn
03.2022 - 07.2022
High School Diploma -
Skylar Educational Academy