Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

McKenzie Harman

Knox,IN

Summary

Talented professional with experience providing compassionate and quality healthcare services. Adept at coordinating care plans and the delivery of services. Skilled in overseeing records, managing medical appointments, and providing clinical support. Committed to providing exceptional care to patients and their families. Highly motivated professional with experience providing exceptional customer service in a healthcare setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations. Dedicated patient advocate with a passion for improving healthcare access and quality for underserved communities. Proven track record of successful patient-centered outreach and advocacy initiatives. Skilled at researching and analyzing legislative and regulatory changes to ensure patient rights are protected. Experienced in developing and executing effective stakeholder engagement strategies. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success. Adaptable professional with [Number] years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the [Job Title] role at your company.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

PATIENT CARE COORDINATOR

Southshore family dentistry
Michigan city, IN
03.2021 - Current
  • Supported timely and accurate submission of insurance claims and other paperwork
  • Assisted physicians with procedure set-ups, patient procedures, and examinations
  • Acted as a liaison between patients, families, and medical staff
  • Monitored patient progress reports for any changes that may require additional interventions or adjustments in treatment plans
  • Evaluated referrals for appropriateness prior to authorizing services according to established criteria
  • Maintained current knowledge of community resources available to assist patients in obtaining necessary treatments or services not covered by insurance plans
  • Assisted patients in understanding their financial responsibilities related to their healthcare visits
  • Coordinated timely scheduling of appointments and follow-ups with physicians or other healthcare professionals based on individual needs
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments
  • Performed daily administrative duties such as filing paperwork, answering phones calls from patients, providers, insurance companies, verifying insurance eligibility
  • Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues
  • Collected and sent specimens to appropriate labs for testing
  • Facilitated reminder calls to patients for appointment confirmation and order pickup notification
  • Answered telephones and directed calls and voicemails to appropriate staff
  • Facilitated resolution of billing disputes between hospitals and providers and third party payers
  • Determined medical insurance eligibility in accordance with patient's current plan coverage
  • Optimized patient satisfaction and provider time by scheduling appointments in person or by phone
  • Prepared detailed documentation regarding patient care records ensuring compliance with state regulations and HIPAA guidelines
  • Exhibited strong organizational skills while managing multiple tasks simultaneously with accuracy and efficiency
  • Resolved patient billing and insurance issues
  • Explained medical procedures, treatments, and tests to patients and their families
  • Transmitted correspondence or medical records by mail or email
  • Interviewed patients to complete case histories and intake and insurance forms
  • Protected patient rights by maintaining medical and financial information confidentiality in accordance with НІРАА
  • Used computer and job-related software to compile and record medical charts and reports

Billing Clerk

Great Lakes transportation
Portage, IN
01.2024 - 08.2024
  • Billed different mills for steel coils
  • Filed invoices
  • Made and Processed invoices
  • Was in billing and billable
  • Accounts receiving.

Education

HIGH SCHOOL DIPLOMA -

Kouts Highschool
Kouts, IN
05.2021

Skills

  • Case Management
  • Medical Terminology
  • Customer Service
  • Time Management
  • Administrative Supervision
  • Healthcare Operations
  • Verbal and Written Communication
  • Prescriptions Management
  • Claim Processing
  • Medication Side Effect Knowledge
  • Appointment Confirmation
  • Multitasking Abilities
  • Patient Care and Monitoring
  • Insurance Form Processing
  • Organizational Skills
  • Multi-Line Telephone Systems
  • Patient Registration
  • Claims Handling and Coverage Verification
  • Explaining Patient Benefits
  • Payment Calculation
  • Reliability and Dedication
  • Office Supplies and Inventory
  • Punctual and Hardworking
  • Reminder Calls
  • Organization and Time Management
  • Outbound Calling
  • Health Information Access Management
  • Insurance Verification
  • Insurance verification
  • Customer service
  • Conflict resolution
  • Data entry
  • Appointment coordination
  • Time management
  • Communication skills
  • Problem solving
  • Meeting preparation
  • Payment arrangements & negotiation
  • Scheduling
  • Organizational skills
  • Goal setting

Certification

Coronal Polish and Fluoride, 05/01/21

Timeline

Billing Clerk

Great Lakes transportation
01.2024 - 08.2024

PATIENT CARE COORDINATOR

Southshore family dentistry
03.2021 - Current

HIGH SCHOOL DIPLOMA -

Kouts Highschool
McKenzie Harman