Nikka Morales
Kansas City,MO
Summary
Enthusiastic Patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Advanced EyeCare Of Raytown
Raytown, MO
04.2021 - Current
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Organized community outreach events to promote awareness of available services, increasing clinic visibility within the local area.
- Answered incoming calls, scheduled appointments and filed medical records.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Delivered excellent patient experiences and direct care.
- Trained new staff on filing, phone etiquette and other office duties.
- Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
- Evaluated and optimized office workflows for peak efficiency, identifying areas of improvement and implementing necessary changes to better serve patients and staff alike.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Verified patient insurance eligibility and entered patient information into system.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Delivered support to medical staff in completion of patient paperwork.
- Engaged with patients to provide critical information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Responded to inquiries by directing calls to appropriate personnel.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to schedule tests and procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Front Desk Receptionist
Americas Best
Fairfax, VA
08.2016 - 03.2020
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Compiled information from files and research to satisfy information requests.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected room deposits, fees, and payments.
- Collected Type payments, processed transactions and updated relevant records.
- Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
- Organized, maintained and updated information in computer databases.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled assignments independently with good judgement and critical thinking skills.
- Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
- Resolved customer problems and complaints.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Assisted management in implementing new policies and procedures, contributing to overall operational improvements.
- Routed incoming mail and messages to relevant personnel without delay.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Confirmed appointments, communicated with clients, and updated client records.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Trained new team members on company procedures, customer service and issue resolution.
- Worked effectively in fast-paced environments.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to develop and implement creative solutions to complex problems.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Gained strong leadership skills by managing projects from start to finish.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong communication and organizational skills through working on group projects.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Education
Health Administration - Health Systems
George Mason University
Fairfax, VA06.2016
Skills
- Schedule Coordination
- Care Planning
- Goal Setting
- Payment Calculation
- Word Processing
- Patient Registration
- Healthcare operations
- Caring and Empathetic
- Insurance verifying
- Professional Bedside Manner
- Evaluating Quality of Care
- Clerical and Filing Support
- Business Management Principles
- Claims Handling and Coverage Verification
- Resolving Problems
- Collections Management
- Document filing
- Medical Services Administration
- Insurance Practices
- Providing Information and Resources
- Multi-Line Telephone Systems
- Medical insurance
- Patient Flow Management
- Calm and Effective Under Pressure
- Patient Education
- Technical Troubleshooting
- Organizational Skills
- Patient Confidentiality and Data Security
- Multitasking ability
- Punctual and Hardworking
- Proficient in Software
- Scheduling
- Quality Assurance
- Customer Service
- Insurance Forms Processing
- Patient documentation
- Knowledge of Community Services and Programs
- Insurance Verification
- Filing and Recordkeeping
- Health Information Access Management
- Registration and Scheduling
- Attention to Detail
- Patient Records Management
- Patient Care Coordination
- Follow-up care
- Documentation
- Patient Needs Assessment and Referral
- Patient Safety
- Appointment Scheduling
- Patient Intake
Timeline
Patient Care Coordinator
Advanced EyeCare Of Raytown
04.2021 - Current
Front Desk Receptionist
Americas Best
08.2016 - 03.2020
Health Administration - Health Systems
George Mason University