Beatriz Hernandez
El Paso,TX
Summary
Enthusiastic patient Care Coordinator motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems. Energetic Patient Care Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.
Overview
35
35
years of professional experience
Work History
Patient Care Coordinator
Cosmetic Surgery & Laser Center
04.2013 - 10.2023
- Greeted and assisted patients with check-in procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered excellent patient experiences and direct care.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked effectively in fast-paced environments.
Beauty Consultant
Walgreens
10.2010 - 04.2013
- Recommended specific hair and beauty products to meet individual customer needs. T
- Provided personalized skincare recommendations to specifically target top concerns.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Managed efficient cash register operations.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Secretary
383rd District Court
12.1993 - 06.2005
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided adiminstrative support to the office manager and other staff members.
- Prepared documents such as memos, letters, reports.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Secretary
Council Of Judges
10.1990 - 12.1993
- Maintained electronic filing systems and categorized documents.
- Maintained daily report documents, memos and invoices.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Established administrative work procedures to track staff's daily tasks.
- Entered data into system and updated customer contacts with information to keep records current.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Clerk
El Paso County Jail Magistrate Court
11.1989 - 10.1990
- Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Edited and proofread documents for accuracy and completeness.
Cashier
Walgreens
10.1988 - 10.1989
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Burges High School
El Paso, TX05.1986
Skills
- Punctual and Hardworking
- Gathering Information from Patients
- Customer Service
- Invoice Verification
- Patient Care Coordination
- Relationship Building
- Appointment Scheduling
- Patient Confidentiality and Data Security
- Schedule Coordination
- Patient Registration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Cosmetic Surgery & Laser Center
04.2013 - 10.2023
Beauty Consultant
Walgreens
10.2010 - 04.2013
Secretary
383rd District Court
12.1993 - 06.2005
Secretary
Council Of Judges
10.1990 - 12.1993
Clerk
El Paso County Jail Magistrate Court
11.1989 - 10.1990
Cashier
Walgreens
10.1988 - 10.1989
High School Diploma -
Burges High School
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