Vetamunisa Kuvii Handura
Richland,WA
Summary
Highly organized and personable administrative professional with a Doctorate in Business Management, a Master of Business Administration, and multiple bachelor's degrees in Operations Management, Business Economics, and Human Resource Management. Possessing over ten years of extensive experience across diverse industries, I am dedicated to customer service excellence and adept at providing support to executive leadership and human resources departments. My communication skills are strong, emphasizing the cultivation of relationships and the enhancement of practices aimed at driving positive change and improving profitability. Additionally, I bring six years of experience in a classroom environment, further underscoring my commitment to education and professional development.
Results-driven Sales Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.
Overview
9
9
years of professional experience
Work History
Area Manager (Level 5)
Amazon (GEG2, PSC2)
01.2021 - Current
- Oversee, mentor, and cultivate a team comprising 50 to 200 Amazon associates. Effectively convey organizational policies and serve as the principal source of information for the team. Ensure adherence to compliance standards and consistency within operations, taking corrective measures when necessary to maintain optimal performance and alignment with company objectives.
- Transformed teams characterized by suboptimal performance into highly productive and financially successful units. Through strategic interventions and targeted leadership, I cultivated an environment conducive to achievement, ultimately enhancing both team dynamics and overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Supervised various locations, enforcing high-quality standards of operation.
- Collaborated with upper management (Senior Operations Management & Operations Management) to implement continuous improvements and exceed team goals.
- Conducted one-on-one meetings (Thrive) with Process Assistants to identify operational and productivity hurdles and offer insights into the best remedies.
Public Benefit Specialists 2- Data Consultant
Washington State Department of Social and Health Services
Spokane, Washington
03.2022 - 02.2024
- On a systematic and progressive assignment basis, written and verbal information inputs are meticulously collected, and the requisite data is evaluated across multiple computer systems. This includes a comprehensive review of documentation and validation for each assistance program, tailored to the specific circumstances of the recipients.
- Determines eligibility for a range of support programs, including financial, medical, food assistance, long-term services, childcare, and equal access benefits, by conducting comprehensive interactive interviews, both in person and via telephone, as well as performing thorough desk reviews.
- Analyzes and interprets the Washington Administrative Code (WAC), the Revised Code of Washington (RCW), along with associated procedural manuals, policies, and clarifications. This process involves a comprehensive examination of each document to ensure accurate understanding and application of regulatory frameworks.
- Collaborated with customers concerning data exchange and technology integration.
- Authorize financial assistance, including cash, medical, and nutritional benefits, while also incorporating long-term services, support programs, and electronic benefit cards.
- Responds to case audits and make required corrections.
- Works closely with social services and case management staff to determine benefits start dates based on determining that a client meets functional requirements for cash and long-term services and support programs.
- Oversaw various types of data warehouse testing by devising plans, scripts and test files.
- Managed client relationships by providing timely updates on progress.
Human Resource Personnel
North Pacific Seafoods
01.2016 - 01.2017
- Provided cordial support to new hires throughout the interviewing and hiring processes, ensuring a seamless and positive experience.
- Facilitated the orientation process for new hires to ensure the completion of requisite documentation, meticulously recording relevant information in the human resources database.
- Monitored a variety of metrics and maintained comprehensive documentation to bolster the operations of the Human Resources Department.
- Prepared and finalized personnel action forms for onboarding, separations, title modifications, and terminations.
Education
Ph.D. - Business Administration
California Intercontinental University
Irvine, CA12-2024
MBA - Business Administration
Washington State University
Pullman, WA01-2020
Bachelor of Science - Operations Management
University of Idaho
Moscow, ID01-2017
Bachelor of Science - Business Economics
University of Idaho
Moscow, ID01-2017
Bachelor of Science - Human Resources Management
University of Idaho
Moscow, ID01-2017
Skills
- Relationship building and management
- Controlling costs
Skills
Timeline
Public Benefit Specialists 2- Data Consultant
Washington State Department of Social and Health Services
03.2022 - 02.2024
Area Manager (Level 5)
Amazon (GEG2, PSC2)
01.2021 - Current
Human Resource Personnel
North Pacific Seafoods
01.2016 - 01.2017
Ph.D. - Business Administration
California Intercontinental University
MBA - Business Administration
Washington State University
Bachelor of Science - Operations Management
University of Idaho
Bachelor of Science - Business Economics
University of Idaho
Bachelor of Science - Human Resources Management
University of Idaho