Brendan Cleary
Milford
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Dynamic individual with hands-on experience in many fields and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Acara Solutions
01.2020 - 05.2025
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
Maintenance Technician
West River Health Services
01.2016 - 12.2019
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
Education
High School Diploma -
Notre Dame High School
West Haven06-2008
Skills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Technical support
- Software installation
- Ticket management
- Remote support
- Network diagnostics
- Customer service
- Systems analysis
- User credential management
- Hardware diagnostics
- Windows 10
- Mac systems
- Security protocols
Certification
Secret Security Clearance - Current as of 2023
Timeline
IT Support Specialist
Acara Solutions
01.2020 - 05.2025
Maintenance Technician
West River Health Services
01.2016 - 12.2019
High School Diploma -
Notre Dame High School
Similar Profiles
Divyashree ADivyashree A
Recruitment Specialist at Acara SolutionsRecruitment Specialist at Acara Solutions
Clara WareClara Ware
Customer Care Specialist at Acara SolutionsCustomer Care Specialist at Acara Solutions
Hannah LaDucaHannah LaDuca
Technical Recruitment Specialist at ACARA SOLUTIONSTechnical Recruitment Specialist at ACARA SOLUTIONS
Daniel AyotteDaniel Ayotte
Airspace and Procedures Specialist at Federal Aviation Administration, FAAAirspace and Procedures Specialist at Federal Aviation Administration, FAA
Shanice WilliamsShanice Williams
Registered Nurse, Medical-Surgical Unit at Medpro StaffingRegistered Nurse, Medical-Surgical Unit at Medpro Staffing