Work Preference
Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Vi Bratina
Open To Work
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Vi Bratina

Sales Coordinator
Mobile,USA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Service RepresentativeINSURANCE ACCOUNT REPRESENTATIVESALES COORDINATOREXECUTIVE SOUS CHEFLead Line Cook

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: Mobile, USA
Open to relocation: No

Important To Me

Company CultureWork-life balance

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Calagaz Printing
Mobile, AL
01.2026 - Current
  • Resolve customer inquiries through effective communication and problem-solving techniques.
  • Manage order processing and provide timely updates to customers regarding their requests.
  • Collaborate with the production team to ensure accurate fulfillment of print orders.
  • Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Create purchase orders, invoice sales orders, and process monthly statements for clients with payment terms.
  • Manage the e-commerce Shopify account for the company owned apparel brand "Phins".

INSURANCE ACCOUNT REPRESENTATIVE

State Farm
Mobile, AL
04.2024 - 09.2025
  • I wrote an average of $45K in P&C premiums, 40apps per month within my first year. I provided expert advice on insurance products and services to clients. Developed strong relationships with clients to enhance customer satisfaction. Collaborated with underwriters to assess risk and coverage options. Educated clients on policy changes and industry regulations effectively. Created strategies for cross-selling additional products to existing clients. Gathered information from clients to create customized insurance plans.
  • Managed comprehensive insurance account portfolios for diverse clientele, ensuring tailored coverage solutions.
  • Conducted thorough policy reviews to identify gaps in coverage and recommend enhancements.

SALES COORDINATOR

Ford Lumber/BFS
Daphne, AL
04.2022 - 12.2024
  • Completed various projects for the general manager, including training and mentoring new hires, resolving account discrepancies, and creating and approving customer quotes and contract bids.
  • Developed and maintained sales reports, streamlining data collection processes for improved accuracy.
  • Assisted in training new team members on sales protocols and software systems to ensure compliance.
  • Implemented process improvements that increased overall efficiency within the sales department workflows.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.

EXECUTIVE SOUS CHEF

Eastern Shore Street Eats/Seans Prime Dining
Daphne and Fairhope, AL
10.2021 - 04.2022
  • Specific technical skills: kitchen management, bulk preparation/meal prep service, inventory management, menu development, catering, food truck events, staff training. Managed Easter Shore Street Eats Container at Fort Container Park in Spanish Fort, overseeing daily operations and staff. Supported owner and executive chef in restaurant planning and development in Fairhope, AL, contributing to menu design and operational strategies.
  • Developed menus in collaboration with culinary team, enhancing seasonal offerings and guest satisfaction.
  • Trained and mentored junior kitchen staff, fostering skill development and teamwork among culinary personnel.
  • Ensured compliance with health and safety regulations, maintaining a clean and safe working environment for staff.

Lead Line Cook

Balsam Mountain Preserve
Sylva, NC
08.2020 - 09.2021
  • Supervised kitchen staff to ensure high-quality food preparation and presentation.
  • Developed and implemented efficient cooking processes to enhance service speed.
  • Trained new team members on culinary techniques and safety protocols.
  • Collaborated with management to design seasonal menu offerings based on customer preferences.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Assisted with catering events, showcasing the restaurant''s culinary expertise and dedication to customer satisfaction.
  • Grilled meats and seafood to customer specifications.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.

Education

Associate of Arts - Culinary

Asheville Buncombe Technical College
Asheville, NC
05-2018

Skills

  • Team collaboration
  • Microsoft Office Suite
  • Customer issue resolution
  • Customer follow-up
  • Administrative support
  • Lead tracking
  • Customer outreach
  • CRM software
  • Verbal and written communication
  • Cold calling
  • Telephone etiquette
  • Critical thinking
  • Research
  • Administrative assistance
  • System implementation
  • Personnel Training
  • Leadership & Management
  • Service recommendation
  • Process improvement

Interests

  • Learning new cooking techniques and expanding my culinary skills
  • Bread Making
  • Gardening

Timeline

Customer Service Representative

Calagaz Printing
01.2026 - Current

INSURANCE ACCOUNT REPRESENTATIVE

State Farm
04.2024 - 09.2025

SALES COORDINATOR

Ford Lumber/BFS
04.2022 - 12.2024

EXECUTIVE SOUS CHEF

Eastern Shore Street Eats/Seans Prime Dining
10.2021 - 04.2022

Lead Line Cook

Balsam Mountain Preserve
08.2020 - 09.2021

Associate of Arts - Culinary

Asheville Buncombe Technical College

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Vi BratinaSales Coordinator