VI LE
Federal Way,WA
Summary
Organized, detail-oriented, and dependable candidate successful at managing multiple priorities with a positive attitude. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PASSENGER SERVICE AGENT SUPERVISOR
SWISSPORT - SEATAC
05.2022 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
- Educated passengers on safety procedures and provided assistance to disabled passengers
- Provided exceptional customer service, addressing passenger concerns promptly and professionally.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Handle administrative duties: organizing files, preparing report, answer incoming phone, etc.
- Handled employee staffing, training, and development
- Prepared employees time cards and work schedule
CASHIER/PHARMACY ASSISTANCE
CVS HEALTH PHARMACY – FEDERAL WAY
06.2021 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
- Restocked and organized merchandise in front lanes.
- Monitored inventory drug supplies and outdated medications according to safety procedures
- Merchandised over-the-counter goods and rotated stock.
- Re-stocked shelves with prescribed medications and health care products.
ICU DEPARTMENT VOLUNTEER (100 HOURS)
CHI FRANCISCAN HOSPITAL - BURIEN
06.2019 - 12.2019
- Transported laboratory specimens, results, and charts to the appropriate departments
- Passionate about learning and committed to continual improvement.
- Provided emotional support and companionship to patients in need
- Restocked supplies and filled paperwork as nurses instructed
- Assist discharge patients
Education
AA - PRE-NURSING
HIGHLINE COLLEGE
DesMoines, WASkills
- ATTENTION TO DETAILS
- CASH DRAWER BALANCE
- PROBLEM SOLVING
- PROFICIENT IN COMPUTER PROGRAM
- HIPAA COMPLIANCE
Certification
- CERTIFICATE OF NURSING ASSISTANCE (CNA) – 2021
- FIRST AID/CPR CERTIFIED -2021
- PHARMACY ASSISTANT-2022
Timeline
PASSENGER SERVICE AGENT SUPERVISOR
SWISSPORT - SEATAC
05.2022 - Current
CASHIER/PHARMACY ASSISTANCE
CVS HEALTH PHARMACY – FEDERAL WAY
06.2021 - 07.2022
ICU DEPARTMENT VOLUNTEER (100 HOURS)
CHI FRANCISCAN HOSPITAL - BURIEN
06.2019 - 12.2019
AA - PRE-NURSING
HIGHLINE COLLEGE
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