Vi Nguyen
West Springfield,USA
Summary
I am a diligent Office Administrator with 6+ years as an HR Generalist. I am bilingual in Vietnamese and English.
Dedicated with a solid background in supporting office operations and ensuring smooth workflow. Adept at coordinating schedules, managing communications, and handling administrative tasks efficiently. Demonstrates effective problem-solving and organizational skills, and collaborative approach ensure reliable support and team success.
Overview
26
26
years of professional experience
Work History
Assistant Office Manager
Pediatric Dentistry Of Burke
Burke, VA
09.2024 - Current
- Assist office manager with full cycle recruitment, including screening, interviews, onboarding, training,
- Supervise daily front office operations to enhance patient experience and service.
- Train and mentor front office staff, fostering a collaborative team environment and improving performance.
- Analyze front office processes to identify inefficiencies, leading to the implementation of streamlined procedures.
- Lead quality assurance initiatives to improve patient satisfaction scores and overall operational efficiency.
- Complete bi-weekly payroll for employees, using MacPractice EHR for managing time clocks, and Gusto for payroll.
- Balance daily cash and electronic transactions, insurance claims payments, accurately maintaining financial records for the front office department.
- Organize monthly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Enhance guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Boosted efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
- Create treatment plans and estimates based on patient insurance benefits and coverage for recommended services.
- Coordinate patient scheduling and pre-authorizations for patients requiring dental services under general anesthesia at the INOVA hospital, PSV out-patient surgical center, and Prince William ambulatory surgery center.
- Contact medical and dental insurance companies; and/or access medical and dental insurance professional web-portals to verify patient eligibility, coverage, benefits, submit claims and track claim status.
- Utilize Mac, Google and Microsoft office tools
- Utilize onboarding forms i.e. W-4, VA-4 tax form, I-9, and Direct Deposit forms.
- Manage employee benefits, such as health insurance, PTO and 401K for eligible staff
Hiring & Benefits Coordinator
Virginia Pediatric Group
Fairfax, VA
12.2021 - 10.2024
- Employee Benefits Coordinator
- Manage employee health benefit enrollment. Process and manage changes to benefits and life events. Liaise with other providers and benefit vendors.
- Manage recruiting efforts and the full cycle of recruiting and maintaining employee data management, including offboarding efforts.
- Resolved employee inquiries regarding benefits options, enhancing overall employee satisfaction.
- Collaborated with insurance providers to negotiate and optimize benefit offerings for employees.
- Managed annual open enrollment process, ensuring accuracy and adherence to deadlines across departments.
- Served as primary point of contact for employee benefits inquiries, resolving issues promptly and accurately.
- Assessed and evaluated jobs to determine appropriate salary ranges.
- Assist Office Manager with HR efforts to design and implement office policies and adhere to daily operations and SOP
- Assist office manager with employee engagement and performance appraisal activities
- As part of a supervisor team, handle various Office Management functions
- Ability to engage professionally with candidates, employees, and vendors
- Coordinate events, meetings and retreats for Partners and Physicians- on and offsite
- Managed and assisted an onsite ancillary neuropsychologist, “Comprehensive Neuropsychology, LLC” - a separate entity and practice from Virginia Pediatric Group.
Front Office Administrator
Pediatric Dentistry Of Burke
Burke, VA
09.2020 - 12.2021
- Patient Check Out, check out patients and collect treatment payments
- Create treatment plan estimates based on patient co-insurance and coverage
- Coordinating patient scheduling, answering emails and phone calls
- Utilize MacPractice for coordinating patient appointments and managing patient encounters and documents
- Utilize Google office tools
- Contact medical insurance companies, access medical insurance professional web-portals
Benefits Coordinator & Scheduling Supervisor
Virginia Pediatric Group
Fairfax, VA
10.2017 - 09.2020
- Supervisor of the Phones/Scheduling Department which entails quality service, care and scheduling patients for all 4 office locations. Re-direct hospital and specialist office calls. Manage staff schedules, organize and prioritize tasks.
- Employee Benefits Coordinator. Manage employee health benefit enrollment. Process and manage changes to benefits and life events. Liaise with other providers and benefit vendors.
- Coordinate Physician clinic work hours within 4 office locations: Fairfax, Herndon, Great Falls, and Aldie
- Coordinate physician hospital schedules for newborn rounding, and emergency on-call
- Organize physician working and vacation calendars
- As front desk administrator, greet and check in patients. Coordinating patient scheduling, answering emails and phone calls
- Worked with Office Practicum Software, and Microsoft Office Tools.
- Contact medical insurance companies, access medical insurance professional web-portals
Co-Owner
FreshLe.Prep. LLC
Springfield, VA
05.2015 - 05.2020
- Nutrition and meal preparation/catering company
- Duties included handling contracts with sponsored athletes, affiliated businesses and personnel, and bodybuilding show sponsorships.
- Coordinate events at local gym facilities, nutrition stores, fundraising, and body building competitions
- Manage social media accounts.
- Oversaw daily operations, ensuring efficiency and compliance with industry standards.
- Developed and implemented strategic business plans to drive growth and profitability.
- Coordinated financial budgeting and forecasting to align resources with company goals.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Office Administrator Receptionist
Dr Ashley Nguyen DDS
Alexandria, VA
06.2015 - 08.2016
- Coordinating patient scheduling for dentist and hygienists, answering emails and phone calls.
- Worked with Dentrix Software, and Microsoft Office Tools.
- Contacted dental insurance companies, access dental insurance professional web portals, and filing dental insurance.
Music Teacher
Music Kids/The Springs Montessori
Springfield, VA
06.2013 - 06.2015
- Contracted with The Springs A Montessori School, where I provided General Classroom Music Education; Individual and Group Piano Lessons. As a General music teacher, taught children the fundamental principles of music and musicianship skills, such as music theory and basic notation. To help children learn these principles, I organized lessons for children to sing and play easily-accessible instruments, such as drums, rhythm instruments, and dance. Duties include Classroom Lesson Planning and organization; leading classes of 10-26 students in music and movement private lesson videos in email updates to private piano students.
Office Assistant Intern
American Council of Engineering Companies of Washington, D.C.
Washington, DC
06.2000 - 09.2002
- Worked during summer months of June through August of my Junior and Senior years of high school, until my first year of college.
- Data entry, organize and filing for the accounting and events/membership departments.
- Front desk receptionist
Education
Music Education -
Virginia Commonwealth University
Richmond, VA05-2008
High School diploma - undefined
West Springfield High School
West Springfield, VA06-2002
Skills
- Data Integration & management
- Staff hiring
- Schedule coordination
- Meeting planning
- Payroll
- Document management
- Employee supervision
- Training and coaching
- Scheduling and calendar management
- HR compliance
- Developing safety training programs
Languages
English - Fluent
Vietnamese - Fluent
Additional Information
- References:
- 1. Monique Barnes - Current Office Manager, Pediatric Dentistry of Burke (703) 975-6409.
- 2. Erlinda Esguerra - Current HR Supervisor and Billing Department Supervisor at Virginia Pediatric Group. (571) 594-9486.
- 3. Nina Compton - Potomac Music Instructor, Current Piano Instructor at Potomac Music. (703) 966-8779.
Timeline
Assistant Office Manager
Pediatric Dentistry Of Burke
09.2024 - Current
Hiring & Benefits Coordinator
Virginia Pediatric Group
12.2021 - 10.2024
Front Office Administrator
Pediatric Dentistry Of Burke
09.2020 - 12.2021
Benefits Coordinator & Scheduling Supervisor
Virginia Pediatric Group
10.2017 - 09.2020
Office Administrator Receptionist
Dr Ashley Nguyen DDS
06.2015 - 08.2016
Co-Owner
FreshLe.Prep. LLC
05.2015 - 05.2020
Music Teacher
Music Kids/The Springs Montessori
06.2013 - 06.2015
Office Assistant Intern
American Council of Engineering Companies of Washington, D.C.
06.2000 - 09.2002
High School diploma - undefined
West Springfield High School
Music Education -
Virginia Commonwealth University