Vi Shat
New York,NY
Summary
With three years of diverse work experience, I've honed skills in various roles. While I enjoy the hustle and bustle of the food service industry, what truly brings me joy is witnessing everything fall into place through effective organization. I thrive on pulling the strings that make things happen. In my youth, I extensively worked with students through tutoring and leading elective groups. Recognized for quickly grasping and replicating instructions, I bring enthusiasm to work because I have an aversion to boredom and prefer to keep a constant flow of activities, maintaining a positive work attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista / Busser
Various Locations
08.2023 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hostess/Server
Massawa
09.2022 - 01.2023
- Managed reservations, seating arrangements, and payments to provide a seamless dining experience
- Demonstrated multitasking abilities by taking orders, serving food and drinks, and preparing desserts
- Maintained a welcoming atmosphere and ensured customer satisfaction throughout their visit
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience
- Offered exceptional customer service, attending to guests' needs and resolving any issues
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Updated table assignment and seating capacities in the computer system to accurately maintain guest information.
Assistant to Manager
Club Pilates
06.2021 - 08.2022
- Managed scheduling and appointments while maintaining attention to detail and accommodating client needs
- Handled a high volume of inbound and outbound calls, providing prompt and effective solutions to inquiries and issues
- Utilized organizational and time-management skills to balance multiple administrative tasks and projects
- Collaborated with the manager to improve office operations and enhance overall service quality
- Supervised day-to-day operations to meet performance, quality and service expectations
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Columbia Secondary
New York, NY, United StatesAssociate of Arts - Sociology
Borough of Manhattan Community College of The City University of New York
New York, NY05.2025
Skills
- Food Handling Certified
- Technical Support, Troubleshooting, Debugging
- Marketing (Guerrilla, Grassroots)
- Skilled in Microsoft Office (Excel, Word, PowerPoint), Google Docs, Sheets, Sites, web development, basic coding, and Adobe software (Lightroom, Premiere, Photoshop, Animate)
- Beverage Preparation, Food Running
- Timesheet Processing, Paperwork Drafting, Customer Engagement
- Task Delegation, Team Collaboration
Skills Certifications
- Certificate in Food Protection
- Experienced with Square POS, Toast POS, Opentable
- Espresso training and experience
- Customer Service and Communication
- Task Delegation and Team Collaboration
- Strong attention to detail and organization
- Administrative Assistance
- Guerrilla Marketing
Certification
Qualifying Certificate in Food Protection
Timeline
Barista / Busser
Various Locations
08.2023 - Current
Hostess/Server
Massawa
09.2022 - 01.2023
Assistant to Manager
Club Pilates
06.2021 - 08.2022
High School Diploma -
Columbia Secondary
Associate of Arts - Sociology
Borough of Manhattan Community College of The City University of New York
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