Via De Vicente
Roxas City Capiz
Summary
Dynamic customer service professional with a proven track record at Sagility, excelling in problem resolution and team collaboration. Skilled in enhancing customer satisfaction through effective communication and relationship-building. Adept at managing multiple channels and transactions, ensuring operational efficiency while fostering a positive experience for clients.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
Work History
BPO (CSA)
Sagility
Ilo-Ilo City
06.2022 - 01.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Collaborated with team members to improve service response times and accuracy.
- Trained new associates on customer service protocols and best practices.
- Managed multiple communication channels, including phone, email, and chat support.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Service Crew Member
Sugbaha Ko Gha (Samgyupsalan
Ilo-Ilo City
04.2021 - 02.2022
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food preparation and presentation, adhering to safety and quality standards.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Trained new team members on operational procedures and customer engagement techniques.
Sales Clerk
Sanford Marketing Corp. (Savemore)
Ili-Ilo City
10.2020 - 04.2021
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained product displays and inventory organization, promoting high standards of merchandising.
- Collaborated with team members to streamline restocking processes, improving operational efficiency.
GIP (Government Internship Program)
DOLE
Roxas City Capiz
04.2019 - 11.2019
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor of Science - BSED Major in Filipino
Hercor College
Roxas City Capiz04-2018
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Account updating
- Computer skills
- Customer relations
- Sales transactions
- Sales expertise
Timeline
BPO (CSA)
Sagility
06.2022 - 01.2025
Service Crew Member
Sugbaha Ko Gha (Samgyupsalan
04.2021 - 02.2022
Sales Clerk
Sanford Marketing Corp. (Savemore)
10.2020 - 04.2021
GIP (Government Internship Program)
DOLE
04.2019 - 11.2019
Bachelor of Science - BSED Major in Filipino
Hercor College