Pa Houa Melikian
Pahrump
Summary
Detail-oriented professional with expertise in customer relationship management and transaction processing. Proven ability to identify fraud and ensure accurate cash management. Committed to delivering exceptional service and supporting branch operations. Nominee four times for top seller on achieving sales goals by 120% above goal.
Overview
22
22
years of professional experience
Work History
CSA 1 to CSA Lead II
NEVADA STATE BANK
Pahrump
01.2024 - Current
- Maintained knowledge of current sales promotions and new product releases.
- Utilized banking software to manage client information effectively.
- Educated customers on various banking products and services available.
- Balanced daily cash drawers and reconciled discrepancies.
- Verified identity documents presented by customers before approving any transactions.
- Updated customer information into the database after verifying its accuracy.
- Provided timely and knowledgeable service for customer inquiries and resolved service complaints effectively.
- Provided guidance to customers regarding online banking features and functions.
- Supported branch managers in various administrative tasks such as filing paperwork.
- Identified suspicious activity or fraud attempts on customer accounts.
- Performed special services for customers, ordering bank cards and checks.
- Processed loan/credit card applications and gathered necessary documentation.
- Assisted in training new banking staff on operational processes and procedures.
- Handled incoming calls from customers regarding account balances, transfers, payments .
- Identified transaction errors when debits and credits did not balance.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Processed deposits, withdrawals, and loan applications accurately and efficiently.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Store Manager
Panda Express
Pahrump
06.2018 - 12.2023
- Supervised daily operations and maintained store standards.
- Trained and developed team members to enhance service quality.
- Managed inventory levels and ensured timely stock replenishment.
- Monitored food safety practices and compliance with health regulations.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
General Manager
Taco Bell
Fresno
09.2004 - 04.2018
- Managed daily operations of fast-paced restaurant environment.
- Developed staff schedules to ensure efficient workforce deployment.
- Maintained compliance with health and safety regulations consistently.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Sunny Side High School
Fresno, CA06-2004
Some College (No Degree) - Liberal Studies
Fresno State
Fresno, CASkills
- Transaction processing
- Fraud identification
- Banking software
- Cash management
- Client relationship management
- Customer service
- Attention to detail
- Time management
- Problem solving
- Employee training
- Appointment scheduling
Languages
English
Professional
Hmong
Professional
Affiliations
- Volunteer for daycare at church
- Volunteer work for NSB Halloween Trunk and Treat
- Volunteer work for NSB annual float for the Spring Festival
Accomplishments
- Top Performance Awards-Four Times for being top Sales above 120%
Timeline
CSA 1 to CSA Lead II
NEVADA STATE BANK
01.2024 - Current
Store Manager
Panda Express
06.2018 - 12.2023
General Manager
Taco Bell
09.2004 - 04.2018
High School Diploma -
Sunny Side High School
Some College (No Degree) - Liberal Studies
Fresno State