Vianca Alvarado
Minnetonka,MN
Summary
Dedicated Personal Care Assistant with experience at MRCI, skilled in compassionate care and patient assessments. Proven ability to build strong client relationships and provide emotional support. CPR certified and fluent in bilingual communication, I excel in problem-solving and active listening, ensuring clients achieve their wellness goals while maintaining dignity and respect.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
MRCI
08.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
Customer Service Representative
Walgreens
05.2018 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Highschool Diploma
Mound Westonka High-School
Mound MN05-2019
Associate of Applied Science - Dental Assistant
Hennepin Technical College
Brooklyn Park05-2025
Skills
- Emotional support
- Compassionate patient care
- CPR certified
- Medical records management
- HIPAA regulations
- Adaptable to change
- Communication skills
- Leadership
- Active listening
- Critical thinking
- Problem resolution
- Time Management
- Computer Skills
- Conflict Resolution
Certification
- LDA - License Dental Assistant
- CPR Certified (Expires in June 2027)
- X-Ray Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Personal Care Assistant
MRCI
08.2021 - Current
Customer Service Representative
Walgreens
05.2018 - 02.2020
Highschool Diploma
Mound Westonka High-School
Associate of Applied Science - Dental Assistant
Hennepin Technical College
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