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 A dedicated employee with 20+ years of experience. Demonstrates a history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience. Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. A loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new roles harnessing interpersonal skills, collaboration, and problem-solving. Driven to deliver high-quality service and consistent results. Also Trained as a Mental Health First Aider, Fire Warden, and Charity organizer 

Dynamic and compassionate customer service representative with over 5 years of experience in high-volume call center environments, specializing in financial services and client support. Proven track record in effectively resolving customer inquiries while managing complex situations with empathy and professionalism. Recognized for leadership abilities through mentoring new agents and fostering a collaborative team atmosphere that enhances overall performance. Dedicated to improving client experiences and providing support for individuals facing mental health and substance use challenges, ensuring a holistic approach to service delivery.

Dedicated License Clinical Social Worker with a broad range of experience delivering comprehensive mental health services to clients and community programs. Highly accomplished in fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Complete understanding of complex considerations governing assessment and treatment.

Compassionate Community Services professional with hands-on expertise in aged care, disability support, and customer service. Proficient in crisis response and psychosocial support, effectively facilitating access for vulnerable individuals to essential services. Demonstrates strong rapport-building skills while managing client assessments and maintaining accurate documentation.

Vianca Hernandez

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Service Valet

Crisis service provider

Assistant Manager

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Associate of Arts - Psychology

Master of Science - Social Work

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Service Valet

Crisis service provider

Assistant Manager

Associate of Arts - Psychology

Master of Science - Social Work

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