Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Vianca Ramon

Austin

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Manager

GAT
04.2023 - Current
  • Conducts monthly safety meetings
  • Conducts flight audits, station in-depth audits
  • Communicates and instills safety awareness in all employees
  • Oversees recruiting and placement efforts to ensure staffing levels meet requirements
  • Investigates, reports and implement corrective action for any incident of A/C damage or employee injury and conduct/participate in employee coaching and counseling as necessary.
  • Oversee any disciplinary action resulting or potentially leading to termination in order to ensure proper documentation and consistent application of policies
  • Reviews final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
  • Conducts Leadership meetings, briefings.
  • Observes and ensure full compliance of uniform and appearance guidelines and inspect offices.
  • Reviews daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, employee valuations, work orders, or any other local reporting medium.

Operations Agent

Southwest Airlines
07.2022 - 04.2023
  • Finalizing details of the weight and balance of aircraft
  • providing an efficient and hospitable boarding experience for customers
  • Coordinating with other work groups to facilitate a flights departure
  • Arranges for fueling of aircraft
  • Submits numbers for release
  • Ensure wheelchairs are provided for passengers
  • Works with gate agents in expediting the check-in process collects boarding passes and/or electronic boarding data, and verifies boarding counts.

Customer Service Supervisor

GAT
06.2020 - 07.2022
  • Audited Flight Paperwork
  • Completed Personal Evaluations on agents
  • Coordinated proper handling of OJI's
  • Ensured Compliance with all safety policies and procedures and working conditions for the entire operation.
  • Coordinated between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
  • Determined manpower requirements, ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner
  • Complied with attendance/tardiness standards
  • Followed and complied with all federal, state, municipal, airport authority, and carrier rules and regulations

Education

Akins High School
Austin, TX
06.2007

Skills

  • Aircraft Operations Management
  • Knowledge of principles and processes for providing Customer and personal services
  • Skilled in using logic and reasoning to identify the strengths and weaknesses if alternative solutions, , conclusions, or approaches to problems
  • Ability to recognize and address performance and safety concerns in a timely manner
  • Knowledge of business management principles involved in strategic planning, resource allocations, human resources modeling, leadership technique, productions methods, and coordination of people and resources

Certification

  • CRO Certification
  • GSC Certification
  • BSO Certification
  • OPS Certification

Timeline

Operations Manager

GAT
04.2023 - Current

Operations Agent

Southwest Airlines
07.2022 - 04.2023

Customer Service Supervisor

GAT
06.2020 - 07.2022

Akins High School

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