Vianca Ramon
Austin
Summary
Operations manager focused on enhancing team performance and operational efficiency. Conducted safety audits and monthly meetings to instill a culture of safety, ensuring compliance across all levels. Proven ability to foster collaboration and drive organizational objectives through exceptional communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Spirit Airlines Account Manager
Primeflight Aviation/GAT
Austin
04.2023 - 05.2026
- Conducted flight audits, station in-depth audits
- Conducted investigations and implemented corrective actions for incidents of A/C damage and employee injuries
- Communicated and instilled safety awareness in all employees
- Conducted monthly safety meetings
- Oversaw disciplinary actions leading to termination to document and apply policies consistently
- Managed recruiting and placement efforts to ensure adequate staffing levels
- Reviewed payroll and daily hours to maintain budget compliance
- Led leadership meetings to discuss departmental updates and strategies.
- Observed and ensured full compliance of uniform and appearance guidelines and inspected offices.
- Reviewed daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, employee evaluations, work orders, or any other local reporting medium.
Operations Agent
Southwest Airlines
Austin
07.2022 - 04.2023
- Finalizing details of the weight and balance of aircraft
- Coordinated fueling operations for aircraft, ensuring timely departures and operational safety
- Coordinating with other work groups to facilitate a flight's departure
- Collaborated with gate agents to expedite check-in process, collected boarding passes and verified boarding counts for accurate flight operations
- Delivered efficient and hospitable boarding experience for customers, enhancing overall satisfaction
- Coordinated wheelchair availability for passengers requiring assistance
- Submitted data for flight release procedures
Customer Service Supervisor
GAT
Austin
06.2020 - 07.2022
- Reviewed and verified flight documentation for accuracy and compliance
- Completed Personal Evaluations on agents
- Streamlined processing of on-the-job injury reports to enhance compliance and responsiveness
- Ensured Compliance with all safety policies and procedures and working conditions for the entire operation.
- Coordinated with assigned carriers to align cargo and baggage services with operational schedules, ensuring timely deliveries
- Assessed manpower requirements, implementing disciplinary procedures fairly and consistently
- Adhered to company policies regarding attendance and punctuality
- Followed and complied with all federal, state, municipal, airport authority, and carrier rules and regulations
Education
High School -
Akins High School
Austin, TX06-2007
Skills
- Client Relationship Management
- Customer Service
- Sales Strategy Development
- Airline Compliance Oversight
- FAA regulations
- Safety compliance
- Safety management
- Operational Efficiency
- Resource Allocation
- Resource coordination
- Strategic Planning
- Business Management Principles
- Team leadership
- Leadership Techniques
- Logic and Reasoning
- Customer relationship management
- Aircraft Operations Management
Certification
- CRO Certification
- GSC Certification
- BSO Certification
- OPS Certification
Timeline
Spirit Airlines Account Manager
Primeflight Aviation/GAT
04.2023 - 05.2026
Operations Agent
Southwest Airlines
07.2022 - 04.2023
Customer Service Supervisor
GAT
06.2020 - 07.2022
High School -
Akins High School