Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vianey Macedo

Union City,CA

Summary

Enthusiastic retail professional with hands-on experience in customer service. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dependable production worker proficient in assembly line work. Strong communicator on resolving issues and always positive about learning new things.

Overview

9
9
years of professional experience

Work History

Package Handler

UPS Freight
Fremont, CA
11.2022 - 11.2023
  • Assisted in loading delivery trucks with prepared packages.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Sorted packages to appropriate slide, line or belt for final distribution.
  • Organized packages according to type, size, destination, and other specifications.
  • Inspected packages for damages or defects and recorded any issues found.
  • Assisted in training new employees on package handling processes.
  • Labeled parcels accurately according to company guidelines.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Protected company inventory by maintaining and organizing storage areas.

Production Worker

Rapid Displays Inc.
Union City, CA
09.2017 - 05.2020
  • Kept operations area neat and orderly to minimize obstacles.
  • Sorted and packaged products to prepare for processing or shipment.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Communicated with co-workers to improve unit production.
  • Donned safety glasses, gloves, and safety shoes to reduce injuries and accidents.
  • Pack finished products into shipping containers or crates for distribution or storage.
  • Perform periodic inspections on products to ensure conformity with customer requirements.

Customer Service Cashier

Burlington Coat Factory Department Store
Newark, CA
10.2014 - 09.2017
  • Resolved customer complaints in a professional manner.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Processed credit card transactions accurately and efficiently.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Maintained cleanliness and presentation of stock room and production floor.

Education

High School Diploma -

James Logan High School
Union City, CA
06-2014

Skills

  • Payment Collection
  • Customer Service
  • Guest Services
  • Merchandise Restocking
  • Positive and Professional
  • Workplace Safety
  • Adaptive Learning
  • Hand Tools Proficiency
  • Assembly Line Experience
  • Freight Handling
  • Heavy Lifting
  • Package Preparation
  • Maintaining Equipment
  • Package Scanning

Languages

English
Professional
Spanish
Professional

Timeline

Package Handler

UPS Freight
11.2022 - 11.2023

Production Worker

Rapid Displays Inc.
09.2017 - 05.2020

Customer Service Cashier

Burlington Coat Factory Department Store
10.2014 - 09.2017

High School Diploma -

James Logan High School

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Vianey Macedo