Vianna Burchell
Houston,TX
Summary
Caring and friendly customer service professional, with 3+ years in b2b, sales, and healthcare settings. Excited to seek a new role to aid in improving the customer service experience, and increase retention through seamless resolutions. Known for addressing each clients concern with empathy.
Overview
12
12
years of professional experience
Work History
Agent Assistant
New York Life Insurance Co
04.2023 - 01.2024
- Oversaw social media posts and increased engagement by 15%
- Improved office organization by managing agent schedules, appointments, and travel arrangements.
- Maintained relationships with current customers as well as creating opportunities for new ones
- Increased overall efficiency by maintaining up-to-date filing systems for contracts, marketing materials, and other essential documents.
BARTENDER
Marlo's
04.2023 - 12.2023
- Cleaned bar area, kitchen and eating area
- Managed over 300 customers on any given night
- Oversaw inventory, sales and seasonal promotions
- Accurately handled large amounts of money on cash register
- Handled customer complaints with empathy and composure
- Proactively participated in meetings and helped create and enforce new practices
Direct Support Professional
Independent Living Association Inc.
02.2022 - 03.2023
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Cared for 3+ clients
MIXOLOGIST/ BARTENDER
Gasp & Point Event Planning
02.2018 - 11.2022
- Prepared variety of mixed drinks & mock-tails
- Placed food orders while servicing bar area
- Served bottles and catered to clients seated around bar and tables surrounding.
- Serviced over 150-300 guests on any occasion
Waxing Specialist
European Wax Center
01.2016 - 08.2017
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Serviced roughly around 20-30 clients daily
- Increased customer loyalty by developing personalized waxing plans tailored to individual needs.
- Improved salon efficiency by maintaining clean, organized work environment for optimal productivity.
- Reduced appointment cancellations, consistently delivering timely services according to schedule.
BARTENDER
Reserve (formally known as Pinnacle)
01.2012 - 11.2013
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Serviced anywhere from 150-500 people
Education
COSMETOLOGY LICENSE -
Capri Institute
Clifton, NJ01.2015
HIGH SCHOOL DIPLOMA -
Montclair High School
Montclair, NJ06.2011
Skills
- Easily Adaptable
- Exceptional organization skills
- Proficient in Microsoft Excel
- Social media savvy ( Instagram, Twitter, TikTok )
- Conflict resolution
- Able to form/hold conversations
- Problem solver
- Customer retention and satisfaction
Timeline
Agent Assistant
New York Life Insurance Co
04.2023 - 01.2024
BARTENDER
Marlo's
04.2023 - 12.2023
Direct Support Professional
Independent Living Association Inc.
02.2022 - 03.2023
MIXOLOGIST/ BARTENDER
Gasp & Point Event Planning
02.2018 - 11.2022
Waxing Specialist
European Wax Center
01.2016 - 08.2017
BARTENDER
Reserve (formally known as Pinnacle)
01.2012 - 11.2013
COSMETOLOGY LICENSE -
Capri Institute
HIGH SCHOOL DIPLOMA -
Montclair High School
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