Vianna Vilsaint
Piscataway,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Concierge
J&L Properties (55 Union)
05.2023 - Current
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Answered multi-line phone system and greeted callers enthusiastically.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Data Entry Pharmacy Technician
Partners Pharmacy
01.2022 - 04.2023
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Reviewed and verified customer information and insurance provider information.
Concierge Team Leader
Ironstate Development (Urby)
08.2017 - 11.2020
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Worked closely with residents, some VIP or celebrity, with high degree of respect for privacy.
- Maintained front desk's concierge book to provide visitors and residents with access to relevant local information.
- Developed and maintained courteous and effective working relationships.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Greeted guests and residents at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software (Entrata) to process Maintenance and Management request, complaints and concerns.
- Organized, coordinated and deployed events for residents while focusing on delivering superior tenant experience.
Sales Representative
Naturally Yours LLC
09.2015 - 07.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Education
Associate of Applied Science - Accounting And Business Management
Raritan Valley Community College
Somerville, NJ12.2024
Skills
- Effective Planning
- Property Walks
- Hospitality Management
- Project Oversight
- Visitor and Resident Experiences
- Office Supplies and Inventory
- Concierge Assistance
- Team Supervision
- Creative Solutions
- Clerical Support
Accomplishments
- Mentored newly hired personnel on customer service techniques which helped improve focus on guests, visitors, customers, patients and residents.
Timeline
Concierge
J&L Properties (55 Union)
05.2023 - Current
Data Entry Pharmacy Technician
Partners Pharmacy
01.2022 - 04.2023
Concierge Team Leader
Ironstate Development (Urby)
08.2017 - 11.2020
Sales Representative
Naturally Yours LLC
09.2015 - 07.2017
Associate of Applied Science - Accounting And Business Management
Raritan Valley Community College
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