Kaellim Popo
Jersey City,NJ
Summary
Skilled in customer service and time management, I excelled at The Hazel Luxury Rentals by enhancing guest experiences and streamlining front office operations. A team player with a knack for problem-solving, I significantly contributed to team performance and customer satisfaction across various roles, including a pivotal position at Applebees.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Concierge
The Hazel Luxury Rentals
Jersey City, NJ
06.2023 - Current
- Directed incoming calls and messages to appropriate staff or residents.
- Ensured safekeeping of packages and deliveries for guests.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Restaurant Hostess
Applebees
Jersey City, NJ
12.2022 - 05.2023
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted customers and escorted them to their tables.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Breakfast Attendant
Residence Inn Marriott
Jersey City, NJ
12.2022 - 05.2023
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved guest complaints to maintain complete customer satisfaction.
- Greeted guests warmly and provided excellent customer service to enhance dining experience.
- Set tables for upcoming meals by following food service guidelines.
- Replenished food items on the buffet line in a timely manner.
Teaching Assistant
Step By Step Daycare
Hoboken, NJ
01.2021 - 09.2021
- Supported classroom teacher in managing a diverse classroom of students.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Supervised students in the classroom, cafeteria, hallways and playgrounds.
Education
High School Diploma -
New Jersey City University
Jersey City, NJ06-2021
Associate of Applied Science - Hospitality Administration And Management
Hudson County Community College
Jersey City, NJSkills
- Customer service
- Team player attitude
- Front office support
- Time management
- Guest accommodations
- Problem-solving skills
- Hospitality best practices
- Effective planning
Certification
- Nj SORA Security License
Timeline
Front Desk Concierge
The Hazel Luxury Rentals
06.2023 - Current
Restaurant Hostess
Applebees
12.2022 - 05.2023
Breakfast Attendant
Residence Inn Marriott
12.2022 - 05.2023
Teaching Assistant
Step By Step Daycare
01.2021 - 09.2021
- Nj SORA Security License
High School Diploma -
New Jersey City University
Associate of Applied Science - Hospitality Administration And Management
Hudson County Community College
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