Vianne-Zen Poquiz

Full-Time Supervisor for Level 1 and Level 3 Premium Clubs. Responsible for seamless guest experience in club spaces with 100 to over 1000 patrons through effective management. Consistently achieves operational efficiency by leading a team of supervisors for each club and coordinating tasks with 20 to 40 bartenders and 20 to 40 club attendants during event days. Supervise daily operations within Level 1 and 3, optimizing processes for timely task execution and operational efficiency and ensuring compliance with safety standards and procedures. Developed and maintain comprehensive inventory lists and charts to enhance staff awareness of product levels. Guide teams in effective order placement during events to optimize resource management. Responsible for accurate month end inventory counts.

Managed bar staff performance to uphold service excellence and operational efficiency. Developed and executed drink preparation protocols aimed at reducing inventory waste. Conducted regular inventory assessments and informed management of necessary orders for liquor, beer, wine, and bar supplies. Executed suite order management and end-of-night sales closure to ensure seamless operations and uphold client satisfaction during manager absences.

Managed over 100 to 1000 guests during event days and developed highly empathetic relationships and earned reputation for exceeding service standard goals in Level 1 Premium Clubs. Coordinated with different departments such as culinary, catering, operations, and other departments to get prompt delivery of hospitality services. Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.