Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Vianni Silvestre

Destin,FL

Summary

Developed strong customer service, leadership, and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Skilled in cash handling and barista training, and consistently delivering exceptional service.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
11.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with partners.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new partners, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Trained new partners on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Trained new partners with positive reinforcement and respectful, encouraging coaching.
  • Provided ongoing feedback to partners on their progress, offering constructive criticism when necessary while celebrating achievements regularly.

Office Assistant

Vacasa Vacation Rentals
05.2025 - 08.2025
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Increased guest satisfaction through prompt communication and attentiveness to their needs.
  • Coordinated with housekeeping staff for timely turnovers, maintaining cleanliness standards.

Princing and Signage Associate

Dicks Sporting Goods
05.2023 - 05.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Brand Ambassador

Forever 21
01.2023 - 07.2023
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.

Sales Associate

Journeys
05.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

High School Diploma -

Destin High School
Destin, FL

No Degree - Architectural And Building Sciences

ASU
Tempe, AZ

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Opening and closing duties
  • Safe food handling
  • POS systems
  • Multitasking and organization
  • Verbal and written communication
  • Barista training
  • Cash handling accuracy

Languages

Spanish
Native or Bilingual

Interests

  • Road Trips
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Music
  • Photography
  • Crafting and DIY Projects
  • Sketching and drawing
  • Fundraising Events
  • Volunteer Work
  • Watching Movies and TV Shows
  • I like working with my hands and fixing things
  • Personal Development and Self-Improvement

Timeline

Office Assistant

Vacasa Vacation Rentals
05.2025 - 08.2025

Barista

Starbucks
11.2023 - Current

Princing and Signage Associate

Dicks Sporting Goods
05.2023 - 05.2024

Brand Ambassador

Forever 21
01.2023 - 07.2023

Sales Associate

Journeys
05.2022 - 01.2023

High School Diploma -

Destin High School

No Degree - Architectural And Building Sciences

ASU

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