Vianny Del Rosario
Bloomfield,NJ
Summary
Patient Access Representative with 3+ years of comprehensive experience in healthcare and logistics, showcasing a strong proficiency in EPIC Software, bilingual communication, and Microsoft Word. Demonstrated expertise in improving safety, efficiency, and customer satisfaction at Amazon Warehouse and Morristown Medical Center through effective communication skills and meticulous documentation review. Committed to enhancing patient access processes and privacy with a keen eye for detail and accuracy. Resourceful Medical Business Associate known for high productivity and efficient task completion. Possess specialized skills in medical billing, healthcare compliance, and patient data management. Excel in communication, teamwork, and problem-solving to ensure seamless operations within healthcare settings.
Overview
4
4
years of professional experience
Work History
Medical Business Associate
Valley Health Group Cardiology
Clifton, NJ
09.2024 - Current
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Documented and managed patient information in computer system.
- Answered incoming calls in a professional manner.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Scheduled patient appointments and procedures.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Patient Account Representative
St Joseph community medicine
Paterson , NJ
05.2024 - 08.2025
- Resolved any issues arising from incorrect or incomplete documentation relating to a particular claim.
- Responded promptly to customer inquiries via telephone or email in a professional manner.
- Conducted follow-up calls with patients to ensure that accounts were up to date and properly documented.
- Provided clear instructions to patients regarding their upcoming visits.
- Verified insurance information prior to appointment booking.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Greeted patients upon arrival and provided them with necessary paperwork.
Amazon Driver
Amazon Warehouse
Edison, US
09.2023 - 08.2025
- Ensured adherence to traffic laws, maintaining a flawless driving record
- Delivered exceptional customer service during the delivery process, enhancing customer satisfaction
- Optimized time management skills to effectively handle multiple stops along assigned routes
- Contributed to Amazon's reputation for prompt delivery through efficient route management
- Efficiently optimized route planning to ensure timely deliveries, enhancing customer satisfaction.
Patient Access Representative
Morristown Medical Center
Morristown
09.2022 - 08.2023
- Managed patient registration and data entry in a fast-paced medical environment
- Collaborated with medical teams to ensure seamless patient experience
- Implemented innovative solutions to streamline patient access processes
- Effectively resolved patient inquiries, improving overall patient satisfaction
- Contributed to the reduction of patient wait times.
Patient Access Representative
Mountainside Medical Center
Montclair
04.2021 - 05.2022
- Verify demographics and insurance information to register patients in the computer system, assemble registration paperwork, place identification bands on patients, collect fees at the time of service, explain policies, procedures, and services to patients, apply HIPAA privacy and security regulations while handling patient information, organize and maintain records by updating and obtaining personal and financial information from patients.
Amnesty Floor Monitor (AFM)/Learning Ambassador
Amazon Warehouse
Edison
04.2021 - 03.2022
- Maintained safety standards by ensuring a hazard-free work environment in the Amazon warehouse
- Monitored robotic drives to optimize performance, resetting units as necessary
- Handled packaging and labeling of merchandise, ensuring readiness for shipment
- Utilized pallet jacks to efficiently move items across the warehouse
- Conducted thorough inspections of packages and goods, liaising with vendors for replacements when damages were identified
- Enhanced warehouse efficiency by training new hires, elevating team productivity.
Education
Bloomfield High School
Bloomfield, NJ06.2017
Skills
- Customer service
- Communication skills
- Bilingual
- Microsoft Word
- EPIC Software
- Athena Software
- Revenue Cycle Software
- Documentation reviews
- Insurance verification
- Payment Processing
- Scheduling expertise
- Insurance Verification
- Call handling
References
- Lorenzo Brown, MOUNTAINSIDE HOSPITAL, lorenzo.brown@mountainsidehosp.com, (862) 888-8245
- Vanessa Collado, SUPERVISOR ICE DEPORTATION OFFICER, (862) 279-3825
- Rocio Acosta, MOUNTAINSIDE HOSPITAL, Rocio.Acosta@mountainsidehosp.com, (973) 277-2989
Languages
Spanish
Native/ Bilingual
Timeline
Medical Business Associate
Valley Health Group Cardiology
09.2024 - Current
Patient Account Representative
St Joseph community medicine
05.2024 - 08.2025
Amazon Driver
Amazon Warehouse
09.2023 - 08.2025
Patient Access Representative
Morristown Medical Center
09.2022 - 08.2023
Patient Access Representative
Mountainside Medical Center
04.2021 - 05.2022
Amnesty Floor Monitor (AFM)/Learning Ambassador
Amazon Warehouse
04.2021 - 03.2022
Bloomfield High School
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